Angel Manzano
Santa Monica,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Barista
La La Land Cafe The Grove
09.2024 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Leader
Philz Coffee
10.2021 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created wide variety of hot and cold drinks during shifts with consistently positive customer satisfaction scores.
- Constantly expanded personal knowledge of coffee styles and varieties.
Real Estate Intern
AKG
03.2023 - 08.2023
- Issued office-wide communications on behalf of brokers and team leaders.
- Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
- Managed time efficiently in order to complete all tasks within deadlines.
Panda Express
Front Of House Lead
03.2020 - 11.2021
- Established and achieved the goals set by the company while exerting all efforts to maximize guest satisfaction and improve the overall operation of the restaurant.
- Supervised and managed employees at counter and back of the house, ensuring proper training and execution
- Tracked money and earnings during each shift.
Server
Stateline Brewery & Restaurant
01.2019 - 08.2021
- Primary duties consist of taking orders, preparing meals, packaging food items, and ringing up customer purchases.
- Greeted customers, took orders, maintained clean and sanitized preparation zones, stocked areas to increase efficiency while working tables.
Education
Associate of Arts - Communication Studies
Santa Monica College
Santa Monica, CAHigh School Diploma -
South Tahoe High School
South Lake Tahoe, CA2021
Skills
- Bilingual
- Team leadership
- Communication
- Conflict resolution
- Multitasking
- Motivated
Timeline
Barista
La La Land Cafe The Grove
09.2024 - Current
Real Estate Intern
AKG
03.2023 - 08.2023
Shift Leader
Philz Coffee
10.2021 - 04.2024
Panda Express
Front Of House Lead
03.2020 - 11.2021
Server
Stateline Brewery & Restaurant
01.2019 - 08.2021
Associate of Arts - Communication Studies
Santa Monica College
High School Diploma -
South Tahoe High School
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