Angel Manzo
Lincoln,NE
Summary
Knowledgeable Desired Position with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills.
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Professional educator skilled in creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Hayloft Property Management
Lincoln, NE
03.2024 - Current
- Facilitated property tours, showcasing features and amenities to prospective tenants.
- Managed leasing agreements, ensuring compliance with local regulations and company policies.
- Collaborated with maintenance teams to address tenant concerns and ensure property upkeep standards were met.
- Trained new leasing staff on processes, systems, and customer service best practices for improved team efficiency.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Teacher
Project Future
Lincoln, NE
07.2023 - 08.2024
- Developed engaging lesson plans tailored to diverse learning styles and student needs.
- Implemented classroom management strategies, fostering a positive learning environment.
- Mentored new teachers, sharing best practices for effective instructional techniques.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Adapted teaching methods and materials to meet students' varying needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
Teacher/Supervisor for Daycare
Parkview Christian School
Lincoln, NE
12.2022 - 08.2023
- Supervised daily operations and instructional strategies to enhance teaching effectiveness.
- Developed and implemented training programs for new teachers, fostering professional growth and collaboration.
- Coordinated curriculum development initiatives, ensuring alignment with educational standards and student needs.
- Cultivated an inclusive learning environment by implementing differentiated instruction strategies for diverse learners within classrooms.
- Developed engaging lesson plans tailored to diverse learning styles and student needs.
- Implemented classroom management strategies, fostering a positive learning environment.
Food Preparation Worker
Nursing Home
Lincoln, NE
12.2021 - 11.2022
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Cleaned utensils, dishes and glasses for customer use.
- Re-stocked, organized and arranged service and food stations.
- Acquired new skills to support team and further accommodate customer needs.
- Worked in fast-paced, ever-changing environment.
- Finished orders with cutlery, napkins and condiments.
- Distributed food to service staff for prompt delivery to customers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Customer Sales and Service Agent
Communications Solutions LLC
Lincoln, NE
07.2020 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using CRM tools to streamline operations and enhance customer satisfaction.
- Trained new team members on service protocols and company policies to ensure consistency in support delivery.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Some College (No Degree) - Criminal Justice
Southeast Community College
Lincoln, NESkills
- Customer Service
- Decision Making
- Conflict Negotiation
- Coaching and Mentoring
- Verbal and Written Communication
- Relationship Building
- Problem Solving
- Team Building
- Kitchen Staff Support
- Time Management
Timeline
Leasing Agent
Hayloft Property Management
03.2024 - Current
Teacher
Project Future
07.2023 - 08.2024
Teacher/Supervisor for Daycare
Parkview Christian School
12.2022 - 08.2023
Food Preparation Worker
Nursing Home
12.2021 - 11.2022
Customer Sales and Service Agent
Communications Solutions LLC
07.2020 - 08.2021
Some College (No Degree) - Criminal Justice
Southeast Community College