Angel Marin
San Diego ,CA
Summary
Dedicated and customer-focused Automotive Service Advisor with a proven ability to deliver exceptional customer service while building lasting client relationships. Skilled at accurately assessing customer concerns, coordinating vehicle repairs, and communicating technical information in a clear and professional manner. Strong ability to multitask in a fast-paced environment, prioritize workflow, and collaborate effectively with technicians to ensure timely, high-quality service. Recognized for honesty, attention to detail, problem-solving, and a commitment to exceeding customer expectations. Driven to improve customer satisfaction, increase retention, and contribute to dealership success through professionalism, efficiency, and a positive attitude.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Kearny Mesa Subaru
09.2019 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated vehicle maintenance and repair orders for efficient workflow.
- Communicated with technicians to ensure accurate diagnosis and repair recommendations.
- Provided detailed explanations of services and pricing to enhance customer understanding.
- Managed follow-up communications to ensure customer satisfaction post-service.
- Developed strong relationships with clients, fostering repeat business opportunities.
- Trained new staff on service protocols and customer interaction best practices.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Automotive Service Advisor
Frank Subaru
08.2013 - 09.2019
- Streamlined service processes, improving turnaround times for routine repairs.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Education
High School Diploma -
Morse High Scool
San Diego, CA06.2012
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Organization
- Documentation
- Follow-up skills
- Appointment scheduling
- Attention to detail
- Documentation and reporting
- Customer relationship management
- Customer service
- Customer retention
- Performance goals
- Strong work ethic
Accomplishments
2018 & 2025 Customer CSI Top 10 Award For District
Timeline
Automotive Service Advisor
Kearny Mesa Subaru
09.2019 - Current
Automotive Service Advisor
Frank Subaru
08.2013 - 09.2019
High School Diploma -
Morse High Scool