Angel Martinez
Richland Hills,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Kuehne-Nagel, Warehouse
11.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Operations Supervisor
DHL
08.2017 - 11.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Team Leader
World Wide Technology, Inc.
09.2014 - 08.2017
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
CEVA Logistics Inc.
11.2011 - 09.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Education
Bachelor of Science - Business Management
National American University - Rapid City
Rapid City, SD11.2015
Skills
- Logistics Coordination
- Operations Management
- Project Management
- Performance monitoring
- Staff Supervision
- Compliance Management
- Customer Relations
- Warehouse Operations
- Cycle counting
- Customer Relationship Management
- Task Delegation
- Production
- Team Training
- Employee Supervision
- Workflow Optimization
- Teamwork and Collaboration
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Kuehne-Nagel, Warehouse
11.2020 - Current
Operations Supervisor
DHL
08.2017 - 11.2020
Team Leader
World Wide Technology, Inc.
09.2014 - 08.2017
Team Leader
CEVA Logistics Inc.
11.2011 - 09.2014
Bachelor of Science - Business Management
National American University - Rapid City
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