Angel Martinez
Allen,TX
Summary
Certified Pharmacy Technician (CPhT) with 3+ years of experience in high-volume retail pharmacy operations, including prescription processing, insurance resolution, and regulatory compliance. Skilled in supporting medication access through insurance troubleshooting, documentation accuracy, and coordination with patients, pharmacists, and providers. Experienced in managing time-sensitive workflows, maintaining HIPAA compliance, and resolving complex coverage and prescription issues in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician & Immunizer
CVS Pharmacy
Lewisville, Texas
05.2021 - Current
- Process high-volume prescriptions while resolving insurance rejections, coverage limitations, and prior authorization requirements
- Review patient profiles, medication histories, and insurance claims to support eligibility verification and medication approval workflows
- Communicate with patients, providers, and insurance representatives via high-volume inbound and outbound calls, maintaining professional phone etiquette while resolving coverage and prior authorization issues efficiently
- Interpret insurance responses including step therapy requirements and authorization denials to determine next appropriate actions
- Accurately document prescription updates, communications, and resolution steps in pharmacy systems while maintaining HIPAA compliance
- Manage multiple concurrent cases, ensuring timely processing and escalation of complex issues requiring pharmacist review
- Train and mentor new technicians on prescription processing, insurance workflows, and pharmacy systems
Cashier
IKEA
Frisco, Texas
07.2018 - 08.2019
- Delivered customer service at point-of-sale while maintaining accuracy in transactions and cash handling
- Assisted customers in locating products and resolving pricing or availability concerns
- Supported inventory organization and shelf stocking to maintain store readiness
- Processed pickup orders and coordinated with team members to ensure smooth customer flow
Pharmacy Technician Trainee
CVS Pharmacy
Frisco, TX
05.2017 - 06.2018
- Verified prescription information against patient profiles to ensure accuracy and prevent duplication or medication conflicts
- Prepared and labeled medication shipments, ensuring compliance with NDC verification and expiration standards
- Entered prescription and patient data into pharmacy systems with high accuracy and attention to detail
- Communicated prescription readiness and refill information to patients via phone, improving pickup efficiency
- Assisted patients with medication inquiries and supported pharmacists in daily workflow operations
Front Store Associate
CVS Pharmacy
Allen, Texas
05.2016 - 03.2018
- Efficiently processed customer purchases at the register while delivering friendly, helpful service.
- Greeted customers at entrance, identified needs, and directed them to products, enhancing shopping experience.
- Answered customer product questions and recommended alternatives for out-of-stock items, boosting customer satisfaction.
- Managed customer pickup orders by locating items and assembling bags for efficient curbside collection.
- Worked collaboratively with team members to maintain a clean, organized, and customer-ready store environment.
- Stocked, organized, and front-faced merchandise to ensure shelves were tidy, accessible, and fully replenished.
Education
Associate of Arts - Visual Communication Design
Collin County Community College District
Plano, TX05-2025
Associate of Arts - General Education
Collin County Community College District
Plano05-2020
Skills
- Prior Authorizations
- Insurance Verification & Claims
- Pharmacy Systems & Workflow
- HIPAA Compliance
- Patient & Insurance Phone Support
- Problem Solving & Escalation
- Documentation Accuracy
- Time Management
Certification
- Certificate: UX Design Foundations
Timeline
Certified Pharmacy Technician & Immunizer
CVS Pharmacy
05.2021 - Current
Cashier
IKEA
07.2018 - 08.2019
Pharmacy Technician Trainee
CVS Pharmacy
05.2017 - 06.2018
Front Store Associate
CVS Pharmacy
05.2016 - 03.2018
Associate of Arts - Visual Communication Design
Collin County Community College District
Associate of Arts - General Education
Collin County Community College District