ANGEL MATON
Atlanta,GA
Summary
I am a Customer Care Representative with over 4 years of experience in customer service and human resources, specializing in conflict resolution and recruitment strategies. My key achievements include successfully managing a candidate pipeline that resulted in a 85% increase in qualified applicants at Cennox inc and maintaining a 97% customer satisfaction rating while resolving over 1,000 inquiries per month at Floor & Decor Justfly. I am seeking a Customer Service position at your company, where I can apply my customer service and or HR skills to support your mission of delivering exceptional client experiences.
Overview
7
7
years of professional experience
Work History
HR Specialist
Cennox
05.2022 - Current
- Advertising needed positions, interview & screened applicants
- Help guide employees through human resources procedures (Onboarding, Background check, and managing tasks)
- Developed, maintained and proactively built a pipeline of candidates for open positions through proactive sourcing and recruiting both passive and active candidates
- Provided recruitment support to hiring managers including developing position descriptions, recruitment advertising, reviewing resumes, screening applicants and managing the interview process
- Organized employment document records
- Creating employment profiles ADP
- Maintain accurate and detailed records of customer interactions
Customer Service Representative
Floor & Decor
Atlanta
01.2020 - 12.2022
- Respond promptly to customer inquiries via phone, email, and chat
- Resolve customer issues with a focus on achieving customer satisfaction
- Provide accurate information regarding products, services, and policies
- Process orders, refunds, and exchanges following company guidelines
- Maintain detailed records of customer interactions and transactions
- Identify and escalate issues as necessary to ensure timely resolution
- Engage with clients through phone, email, and chat, ensuring they receive exceptional service and support
Customer Service Officer
JustFly
Atlanta
01.2018 - 10.2019
- Assist and resolve booking inquiries for client satisfaction
- Engage customers via phone, email, and chat
- Troubleshoot and process transactions efficiently
- Utilize CRM software to manage interactions
- Maintain accurate records and follow up on issues
- Handle complaints with empathy and professionalism
Education
Bachelor of Science (B.S.) - Human delvoplment
Georgia State University
05.2024
High School -
Ferndale High School
06.2018
Skills
- Scheduling
- Data Entry
- Helpdesk
- Customer Service
- Communication
- Managing records
- Organization
- Problem Solving
- Maintain Files
- SQL
- Recruitment
- CRM
- Patience
- Data Evaluation
- Data Collection
- Live chat support
- Product Knowledge
Personal Information
Title: Customer Care Representative
Timeline
HR Specialist
Cennox
05.2022 - Current
Customer Service Representative
Floor & Decor
01.2020 - 12.2022
Customer Service Officer
JustFly
01.2018 - 10.2019
Bachelor of Science (B.S.) - Human delvoplment
Georgia State University
High School -
Ferndale High School