ANGEL MATON
Summary
I am a professional customer service and administrative professional with experience in customer support, collections, billing, account maintenance, inventory coordination, and office administration. I am skilled in handling high-volume inbound and outbound calls, resolving customer concerns, maintaining accurate records, processing payments and documentation, and supporting daily business operations. I am proficient in Microsoft Office Suite, data entry, scheduling, client relations, and maintaining organized workflows in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Order Processing / Inventory Coordinator
Cennox
01.2022 - Current
- Processed customer orders and maintained accurate inventory records to support daily operations and shipment accuracy.
- Utilized Microsoft Excel, Word, and internal company systems to track inventory, update order information, and maintain organized documentation.
- Communicated with third-party vendors, carriers, and clients to coordinate shipments, resolve delivery issues, and ensure timely order fulfillment.
- Created and processed invoices while verifying order details and maintaining accurate financial documentation.
- Managed inbound customer calls to confirm orders, shipment details, and delivery information while providing professional customer support.
Customer Service Representative
State Farm
03.2020 - 08.2022
- Handled high-volume inbound and outbound customer service calls while providing professional and efficient support to clients.
- Assisted customers with questions regarding auto, home, renters, and life insurance policies.
- Explained policy coverage, billing statements, payments, and account balances to ensure customer understanding.
- Updated customer information and maintained accurate account records within company systems.
- Followed company security, privacy, and confidentiality procedures when handling sensitive account information.
Representative
People Link Staffing Solutions
Detroit, MI
06.2019 - 01.2020
- Provided remote customer service support to clients and employees through phone, email, and online communication platforms.
- Assisted applicants with onboarding documents, account updates, scheduling, and employment-related inquiries.
- Handled high-volume inbound and outbound calls while maintaining a professional and positive customer experience.
- Maintained accurate digital records, processed documentation, and updated employee information within company systems.
- Resolved customer concerns by providing timely solutions and escalating complex issues when necessary.
- Coordinated virtual interviews, orientations, and follow-up communications with applicants and clients.
Education
Bachelor of - Elementary Education
Arizona State University
05-2027
Skills
- Medical Office Administration
- Patient Scheduling
- Medical Records Management
- Banking & Client Account Support
- Collections & Payment Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Administrative Support
- Customer Service & Call Center Support
- Communication Skills
- Organization & Time Management
- Account Maintenance
- Billing & Payment Processing
- Records Management
- Inbound & Outbound Calls
- Appointment Coordination
- HIPAA Compliance
- Problem Resolution
- Inventory & Order Processing
- Documentation & Filing
- Client Relations
Timeline
Order Processing / Inventory Coordinator
Cennox
01.2022 - Current
Customer Service Representative
State Farm
03.2020 - 08.2022
Representative
People Link Staffing Solutions
06.2019 - 01.2020
Bachelor of - Elementary Education
Arizona State University