Hi, I’m
Angel Mirabal
Pembroke Pines,FL
Summary
Operation Specialist focused on maximizing operation success through effective use of different skill and abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Worldwide Flight Services
Specialist
08.2021 - Current
Job overview
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Worldwide Flight Services
Ramp Service Clerk
04.2016 - 08.2021
Job overview
- Consistently lifted materials weighing as much as 30 pounds.
- Drove forklifts and other equipment to move materials.
- Strapped items down over protective padding to secure throughout transportation.
Bella Luna
Busser
12.2015 - 04.2016
Job overview
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Arby's Restaurant
Shift Manager
09.2014 - 08.2015
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Collaborated with other leaders and executives to direct workflow and support operations.
Arby's Restaurant
Crew Member
04.2013 - 08.2014
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Education
Bronx Regional High SchoolThe Bronx, NY
No Degree from GED
Skills
- Train Employees
- Corrective Actions
- Technical Communication
- Team Goals
- Leadership
- Strategic Planning
- Food Quality Standards
- Guest Relations
- Cash Handling
- Safety and Security Enforcement
- Hospitality Management
- Operations Management
- Inventory and Supply Management
- Assigning Tables
- High-Volume Dining
- Cash Control
- Time Management
- Cleaning and Sanitizing
- Safety Awareness
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Specialist
Worldwide Flight Services
08.2021 - Current
Ramp Service Clerk
Worldwide Flight Services
04.2016 - 08.2021
Busser
Bella Luna
12.2015 - 04.2016
Shift Manager
Arby's Restaurant
09.2014 - 08.2015
Crew Member
Arby's Restaurant
04.2013 - 08.2014
Bronx Regional High School
No Degree from GED
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