Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Angel Mirabal

Pembroke Pines,FL

Summary

Operation Specialist focused on maximizing operation success through effective use of different skill and abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
years of professional experience

Work History

Worldwide Flight Services

Specialist
08.2021 - Current

Job overview

  • Followed all company policies and procedures to deliver quality work.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Worldwide Flight Services

Ramp Service Clerk
04.2016 - 08.2021

Job overview

  • Consistently lifted materials weighing as much as 30 pounds.
  • Drove forklifts and other equipment to move materials.
  • Strapped items down over protective padding to secure throughout transportation.

Bella Luna

Busser
12.2015 - 04.2016

Job overview

  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Arby's Restaurant

Shift Manager
09.2014 - 08.2015

Job overview

  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Arby's Restaurant

Crew Member
04.2013 - 08.2014

Job overview

  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.

Education

Bronx Regional High School
The Bronx, NY

No Degree from GED

Skills

  • Train Employees
  • Corrective Actions
  • Technical Communication
  • Team Goals
  • Leadership
  • Strategic Planning
  • Food Quality Standards
  • Guest Relations
  • Cash Handling
  • Safety and Security Enforcement
  • Hospitality Management
  • Operations Management
  • Inventory and Supply Management
  • Assigning Tables
  • High-Volume Dining
  • Cash Control
  • Time Management
  • Cleaning and Sanitizing
  • Safety Awareness

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Specialist

Worldwide Flight Services
08.2021 - Current

Ramp Service Clerk

Worldwide Flight Services
04.2016 - 08.2021

Busser

Bella Luna
12.2015 - 04.2016

Shift Manager

Arby's Restaurant
09.2014 - 08.2015

Crew Member

Arby's Restaurant
04.2013 - 08.2014

Bronx Regional High School

No Degree from GED
Angel Mirabal