Open To Work
ANGEL M. MARKER
Holly,MI
Summary
An accomplished management professional with over two decades of experience in operational oversight, team leadership, and strategic implementation across the hospitality sector. Expert in enhancing service delivery, refining operational practices, and leading large teams to achieve excellence in compliance and customer satisfaction. Proficient in developing training programs, managing cross-functional collaborations, and implementing cost-control measures. Proven track record of improving efficiency and elevating customer engagement through innovative strategies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor | Lead Cook
Addington Place of Clarkston
Clarkston, MI
10.2020 - Current
- Managed a $240,000 culinary budget, reducing annual food costs through strategic vendor negotiations and inventory control.
- Led the rollout of 30 new menu items, boosting customer satisfaction and dietary accommodation, directly contributing to an uptick in positive customer feedback.
- Overhauled inventory processes to cut ingredient spoilage notably, maintaining high-quality stock levels through meticulous audits and supplier partnerships.
- Supervised a 15-member kitchen team, enhancing operational efficiency by streamlining food safety and preparation training programs.
- Exceeded health inspection standards consistently with a focus on rigorous safety protocols, achieving high scores.
- Standardized recipes and portion control measures, ensuring uniformity in taste and presentation, and reducing preparation discrepancies.
- Optimized staff scheduling in alignment with business volumes, reducing overtime costs and improving kitchen performance during peak hours.
Intro Dining Director
Addington Place of Clarkston
Clarkston, MI
07.2024 - 09.2024
- Managed daily operations for a dining services department, directing food preparation, service, and facility cleanliness to ensure compliance with health regulations.
- Led a team of staff in delivering high-quality dining experiences, implementing training and performance evaluations that contributed to an increase in customer satisfaction.
- Spearheaded innovative menu development in collaboration with chefs and nutritionists, successfully catering to diverse dietary needs and enhancing meal variety.
- Achieved significant annual savings through strategic cost-saving measures, including procurement optimization and the introduction of energy-efficient equipment.
- Developed and executed marketing strategies that increased dining services utilization, attracting new customers and bolstering overall service engagement.
Para Educator | Bus Aide
GISD
Flint, MI
10.2013 - 10.2020
- Collaborated with teachers to develop and implement tailored education plans (IEPs) for students with special needs, ensuring individualized support and alignment with goals.
- Provided one-on-one assistance to students with learning disabilities, improving both academic performance and confidence through personalized strategies and adaptive materials.
- Facilitated group activities that reinforced lesson content and enhanced student engagement, helping to create a dynamic and inclusive learning atmosphere.
- Utilized assistive technology to improve accessibility for students with disabilities, while maintaining accurate records to ensure compliance with educational regulations.
- Enforce safety protocols, monitor student behavior, and address concerns to ensure a secure environment on school bus rides.
- Assist bus drivers with loading and unloading of students, secure mobility aids, and provide navigational support during traffic situations.
- Collaborate with school staff on transportation procedures and emergency protocols while engaging passengers through songs and stories to enhance safety and comfort.
Merchandising Manager
Dollar Tree
Findlay, Ohio
10.1998 - 10.2018
- Led a team of 50 merchandisers, enhancing team performance and customer experience through targeted training programs and robust performance evaluations.
- Developed and implemented dynamic merchandising strategies that increased customer engagement and drove sales, aligning with market trends and consumer preferences.
- Orchestrated collaborative efforts with marketing, design, and inventory teams to ensure successful product launches, optimizing each phase from conception to shelf.
- Instituted advanced inventory management tactics, significantly reducing stockouts by 85% and decreasing excess inventory by 75%, enhancing efficiency and profitability.
- Leveraged data analytics for strategic assortment planning, utilizing sales data and market insights to refine product offerings and maximize profit margins.
- Pioneered innovative visual merchandising standards across multiple locations, bolstering brand consistency and improving the shopping environment.
- Championed the development of supplier/vendor relations, negotiating favorable terms that improved supply chain efficiency and cost-effectiveness.
Housekeeping Supervisor
Hawthorne Inn
Findlay, OH
01.2000 - 05.2014
- Directed a team of 30 housekeeping staff, implementing rigorous cleanliness protocols across guest rooms and public areas, ensuring superior service and compliance with sanitation standards.
- Introduced efficient cleaning procedures and training programs that enhanced staff performance and client satisfaction, optimizing labor costs through strategic scheduling.
- Led cross-departmental collaborations with front desk and maintenance teams to streamline guest services, improving response times for requests and room readiness.
- Managed inventory control of cleaning supplies, adopting cost-effective procurement strategies that maintained quality standards and reduced operational expenses.
- Developed and enforced a detailed room inspection system, elevating cleanliness levels and operational efficiency, resulting in consistently high guest satisfaction ratings.
Education
Bachelor’s Degree - Business Administration, Concentration in Management
Strayer University-Virginia
High School Diploma - Specialty in Culinary Arts
Continental Academy
Skills
Strategic Planning
Team Leadership & Training
Inventory Management
Operational Efficiency
Quality Assurance
Compliance & Sanitation Standards
Cross-Functional Collaboration
Customer Satisfaction Enhancement
Procurement & Vendor Negotiations
Performance Evaluation
Staff Scheduling & Management
Certification
- Nurse Aide Training - First Aid, CPI and CPR, Bloodborne Training
- ServSafe Certified, Food Handling and Allergy
AWARDS
Employee of the Month, 4 Years of Service Award - Addington Place of Clarkston, Mea Union Rep 3 Years of Service Award - GISD, Customer Service Award, 20 Years of Service - Dollar Tree, National Honor Society, President’s Award and Perfect Attendance for 4 Years - Strayer College, President of Class and Secretary - Vica Club
COMPUTER SKILLS
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- G-Suite
- Social Media Platforms
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Intro Dining Director
Addington Place of Clarkston
07.2024 - 09.2024
Supervisor | Lead Cook
Addington Place of Clarkston
10.2020 - Current
Para Educator | Bus Aide
GISD
10.2013 - 10.2020
Housekeeping Supervisor
Hawthorne Inn
01.2000 - 05.2014
Merchandising Manager
Dollar Tree
10.1998 - 10.2018
Bachelor’s Degree - Business Administration, Concentration in Management
Strayer University-Virginia
High School Diploma - Specialty in Culinary Arts
Continental Academy