Angel Monk
West Monroe,LA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Results-driven professional known for strong attention to detail and time management. Experienced in guest services and bid coordination, with a focus on ensuring timely submissions and enhancing guest experiences. Prepared to leverage skills to contribute to team success.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Front Desk Receptionist
Home2 Suites By Hilton
West Monroe, 71292
06.2026 - Current
- Greeted guests and checked them into their rooms efficiently.
- Managed phone calls and directed inquiries to appropriate departments.
- Provided information about hotel amenities and local attractions to guests.
- Assisted in resolving guest complaints and requests promptly.
- Processed guest payments and maintained accurate billing records.
Bid Specialist
Shorts Construction
Fort Worth, Texas
05.2022 - 11.2023
- Analyzed project specifications and requirements for accurate bid submissions.
- Collaborated with project managers to prepare comprehensive bid proposals.
- Coordinated with subcontractors to gather pricing and scope details for bids.
- Assisted in tracking bid deadlines and ensuring timely submissions.
- Process payroll for employees using automated payroll systems.
- Maintain employee records and ensure data accuracy in payroll software.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
Loan Officer
Cash 2 U
Ruston, Louisiana
03.2018 - 05.2022
- Processed loan documentation and verified applicant information.
- Evaluated loan applications for creditworthiness and compliance.
- Assisted clients in understanding loan options and terms.
- Educated borrowers on financial literacy and responsible borrowing practices.
- Maintained accurate records of client interactions and transactions.
- Respond to employee inquiries regarding payroll and benefits issues.
- Review time sheets for accuracy and address any inconsistencies promptly.
- Prepare tax documents and ensure compliance with local regulations.
Education
Associates Business Management - Business Administration And Management
American InterContinental University
Schaumburg, IL 04.2014 - 07.2016
Skills
- Guest services
- Customer relationship management
- Payment processing
- Scheduling appointments
- Complaint resolution
- Conflict mediation
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Payroll administration
- Automated payroll systems
- Accounts receivable
- Account reconciliation
Timeline
Front Desk Receptionist
Home2 Suites By Hilton
06.2026 - Current
Bid Specialist
Shorts Construction
05.2022 - 11.2023
Loan Officer
Cash 2 U
03.2018 - 05.2022
Associates Business Management - Business Administration And Management
American InterContinental University
04.2014 - 07.2016