Angel Mora

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by resolving issues thoughtfully.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Enhanced sales procedures to maximize product efficiency. Responsible for deliveries to be done in a timely manner. And oversaw that clients payments where done in a timely manner

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.