Angel Munoz
Fontana,CA
Summary
Adept at driving operational excellence and fostering innovation, I significantly enhanced productivity and customer satisfaction at Walmart and The Children’s Place. Skilled in training and mentoring, I excel in staff development and implementing creative solutions to complex challenges, achieving notable efficiency improvements.
Overview
14
14
years of professional experience
Work History
Operational Team Lead
Walmart
01.2021 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Delivered exceptional customer service by proactively addressing concerns and resolving issues in a timely manner.
- Maintained strong relationships with key partners, vendors, and internal stakeholders to ensure smooth business operations.
- Implemented innovative solutions to solve complex operational challenges, resulting in significant productivity gains.
- Established clear performance expectations for team members, holding them accountable for meeting objectives while offering support as needed.
Stocking Associate
Walmart
04.2017 - 01.2021
- Enhanced Pick Module organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Assistant Store Manager
The Children’s Place
11.2010 - 03.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Human Resources Training
Riverside City College
Riverside, CASkills
- Training and mentoring
- Operational Excellence
- Innovation and Creativity
- Staff Development
Timeline
Operational Team Lead
Walmart
01.2021 - Current
Stocking Associate
Walmart
04.2017 - 01.2021
Assistant Store Manager
The Children’s Place
11.2010 - 03.2017
Human Resources Training
Riverside City College