Angel Munoz
Fontana,CA
Summary
Adept at driving operational excellence and fostering innovation, I significantly enhanced productivity and customer satisfaction at Walmart and The Children’s Place. Skilled in training and mentoring, I excel in staff development and implementing creative solutions to complex challenges, achieving notable efficiency improvements.
Overview
14
14
years of professional experience
Work History
Operational Team Lead
Walmart
Chino, CA
01.2021 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Delivered exceptional customer service by proactively addressing concerns and resolving issues in a timely manner.
- Maintained strong relationships with key partners, vendors, and internal stakeholders to ensure smooth business operations.
- Implemented innovative solutions to solve complex operational challenges, resulting in significant productivity gains.
- Established clear performance expectations for team members, holding them accountable for meeting objectives while offering support as needed.
Stocking Associate
Walmart
Chino, CA
04.2017 - 01.2021
- Enhanced Pick Module organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Assistant Store Manager
The Children’s Place
Ontario, CA
11.2010 - 03.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Human Resources Training
Riverside City College
Riverside, CASkills
- Training and mentoring
- Operational Excellence
- Innovation and Creativity
- Staff Development
Timeline
Operational Team Lead
Walmart
01.2021 - Current
Stocking Associate
Walmart
04.2017 - 01.2021
Assistant Store Manager
The Children’s Place
11.2010 - 03.2017
Human Resources Training
Riverside City College