Angel Newkirk

Answering calls, being good at customer service

• Handled customer complaints professionally, ensuring a positive resolution experience.
• Maintained up-to-date knowledge of products and services to better assist customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Assisted customers with inquiries and product information, enhancing service delivery.
• Adapted to fast-paced environments, resolving issues efficiently and effectively.
• Utilized customer relationship management software to track interactions and improve satisfaction.
• Collaborated with team members to streamline processes for faster response times.
• Learned company policies and procedures to provide accurate information to customers.
• Supported training initiatives for new staff, fostering a knowledgeable workforce.