Angel Okwuosa
Boston,MA
Summary
Strategic Communication Specialist with extensive corporate experience developing and implementing innovative digital, internal and external communication strategies. Presents advanced writing, strategic planning and corporate communications skills. Committed to supporting company's initiatives and programs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Services Manager
Joe & The Juice
07.2020 - Current
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
E-COMMERCE ASSOCIATE
The Folklore
06.2020 - 09.2020
- Facilitated successful implementation and migration by adopting an iterative design thinking approach and sequential deployments
- Conducted research through surveys and focus groups to gather requirements for new home health personnel dispatch system, which reduced dispatch time by 20% and increased overall customer satisfaction;
- Performed industry analysis and collaborated with key stakeholders to develop user stories and create a hierarchical list of needs for the new system;
- Developed product performance metrics and implemented a schedule to successfully launch within stringent deadlines
- Worked closely with software developers to test releases, ensure timely deployments and log issues for future deployments
Coordinator
African International Film Festival, AFRIFF
04.2017 - 09.2017
- Fostering and raising awareness on the benefits and potentials of African cinemas for indigenous filmmakers
- Developed the strategy for the annual awards;
- Coordinated logistics for all participants for award ceremonies.
Facilitator
Creative Writing Workshops - Adhoc
01.2017 - 03.2017
- Creative Writing Workshops
- Facilitated workshops in High Schools in Lagos, Nigeria encouraging self-publishing for students
- Organized a book review session with 100 students from 20 neighborhood schools in Lagos;
- Organized workshops in schools on creative writing and self-publishing of books;
- Encouraged reading in schools through radio appearances and visitations to schools.
Communication Specialist
DDB Worldwide Communications Group
09.2017 - 01.2020
- Assisted with marketing strategy development to increase public awareness and staff engagement.
- Drove DDB’s strategic messages and educated employees on strategy, culture, benefits and resources.
- Researched, wrote and edited content that was tailored to the audience, perspectives, messages, and tone for various internal channels, such as announcements, newsletter stories, web, videos, desk drops and digital signage.
- Built and maintained strong relationships with internal clients, experts, and leaders from different business areas and locations to deliver relevant communications.
Education
Bachelor of Laws – LLB -
University of Birmingham
Liberty University
Lynchburg, VirginiaSkills
- Social Media Oversight
- Event Coordination
- Communication Strategy Development
- Adobe Systems Adobe Creative Cloud
- Digital Communications
- Public and Media Relations
- Internal Communications
- Communications Programs
- Corporate Communications
- Stakeholder Communications
Accomplishments
Self-published two books (Diary of a Misfit - 2012, and Homebound - 2014).
Certification
Business Strategy + Critical Thinking + Analytical Reasoning + Problem Solving + Team Building.
Soft Skills: Author + Public Speaking + Communication + Problem Solving.
Languages
Spanish
Professional Working
Timeline
Client Services Manager
Joe & The Juice
07.2020 - Current
E-COMMERCE ASSOCIATE
The Folklore
06.2020 - 09.2020
Communication Specialist
DDB Worldwide Communications Group
09.2017 - 01.2020
Coordinator
African International Film Festival, AFRIFF
04.2017 - 09.2017
Facilitator
Creative Writing Workshops - Adhoc
01.2017 - 03.2017
Bachelor of Laws – LLB -
University of Birmingham
Liberty University