Angel Olvera
Katy,TX
Summary
I am seeking a position where I can utilize my knowledge of customer service and continue to grow in this career. I am a dedicated team player who is bilingual in English/Spanish and, can be relied upon to help this company achieve its monthly goals. In all of my previous jobs I have learned every companies’ important values, vision, and expectations of where each company wants to go. I am a dedicated employer that always seeks opportunities to help the business in its financial success. I am looking forward to share my ambition to grow in this career, and to help your location meet its monthly goals, and provide customers with a satisfactory experience every day.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Greystar
Katy, TX
02.2021 - Current
- Toured property with prospects giving all the details and insights of the beautiful community and provided information regarding the current specials and rates of ideal floor plans that could potentially become their future home.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted the community manager and the whole team in areas that needed help.
- Followed up with tours and online inquiries every day to give the customer the best experience. Also asked what did they like or did not like about the property or tour experience.
- Trained new hires, making sure they understand the importance of customer excellence.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Submitted service requests from residents and followed up with them within 24 hours to ensure issue being resolved satisfied.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Planned resident events to create a great environment and relationship with our valued residents.
Inventory Manager/Business Development Manager
Gillman/Team Gillman
Katy, TX
08.2016 - 12.2020
- Follow up with customers who submitted their applications online
- Scheduled automotive deliveries with vendors and customers.
- Showcased vehicle features and took customers on test drives in local area. Presented them with best deals and, grasps as much information of the customer to better understand where they are financially to guide them to purchase the correct vehicle
- Always releasing the customer with an unexceptional experience and appreciating them for their business..
- Followed up with customers to build long-term relationships and successful referrals.
- Educated customers on product and service benefits, explaining features and answering questions.
- Expanded business through effective network development, identifying new, and prospective clients.
- Scheduled automotive deliveries with vendors and customers.
- Showcased vehicle features and took customers on test drives in local area.
Education
wharton county junior college
Skills
- Customer Loyalty
- Active Listening
- Customer Service
- Bilingual
Timeline
Leasing Consultant
Greystar
02.2021 - Current
Inventory Manager/Business Development Manager
Gillman/Team Gillman
08.2016 - 12.2020
wharton county junior college