Angel Ortega
Riverside,CA
Summary
Dynamic professional with a proven track record in high-volume dining and upselling strategies, notably at La Pantera Rosa where I exceeded sales targets through exceptional customer service and product knowledge. Skilled in team member training and POS system proficiency, I excel in fostering client relationships and enhancing food safety compliance.
Overview
3
3
years of professional experience
Work History
Sales Specialist
La Pantera Rosa
2014 - 09.2014
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
Server Trainer
Pv'prime
Server
El Baja Bar and Grill
Server
Hotel Meson Del Valle
09.2014 - 09.2017
Education
Graphic Design
La Habra Highschool
La Habra, CA12.2008
Skills
- High-volume dining
- Upselling strategies
- Team Member Training
- POS System proficiency
- Food presentation
- Tableside Service
- Food Safety Compliance
- Quality Control
- Restaurant Operations
- Staff Monitoring
- Restaurant procedures knowledge
- Banquet Coordination
- New employee mentoring
- Allergy awareness
Languages
Spanish and english
Native or Bilingual
Timeline
Server
Hotel Meson Del Valle
09.2014 - 09.2017
Sales Specialist
La Pantera Rosa
2014 - 09.2014
Server Trainer
Pv'prime
Server
El Baja Bar and Grill
Graphic Design
La Habra Highschool
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