Angel Ortega
Rowlett,TX
Summary
Dynamic professional with a proven track record in technology-based roles, excelling in user support and data management. Adept at enhancing user experience and streamlining processes, I leverage strong data management and customer service skills to drive efficiency and productivity. Committed to implementing innovative solutions that meet organizational needs.
Overview
20
20
years of professional experience
Work History
Campus Technology Captain
GISD
10.2022 - Current
- Coordinated the installation of new hardware components, minimizing downtime, and ensuring seamless integration into existing systems.
- Developed and maintained data management policies, procedures, and systems.
- Assessed the needs of end users in order to recommend appropriate hardware or software upgrades that would enhance their daily work productivity.
- Coordinated with IT to implement new data management systems.
- Trained staff on data handling procedures and software tools.
- Generated reports based on retrieved data from various sources as needed.
- Managed technical support team to resolve customer inquiries efficiently.
Security Projects Coordinator
Samsung Group
10.2018 - 01.2020
- Developed security policies to protect sensitive data and systems.
- Managed data entries and ensured accuracy in databases.
- Trained staff on data handling procedures and software tools.
- Coordinated training programs for staff on cybersecurity best practices.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Managed multiple databases to track all company inventory and critical shipments to other Samsung locations.
- Monitored compliance with regulatory requirements and internal standards.
- Managed third-party NDA agreements and coverage.
- Facilitated client-to-market communication, and helped coordinate top-secret security projects.
- Led cross-functional teams to drive project timelines and deliverables.
- Analyzed project requirements and developed comprehensive work plans.
Office of Information Security - Intern
Mayo Clinic
06.2015 - 08.2015
- Reviewed and edited SRA (Security Reference Architecture) literature.
- Created and reviewed SOPs (Standard Operating Procedures) and policies based on emerging technology and needs.
- Successfully led projects that resulted in the adoption of key policies and procedural changes.
- Reviewed BAA's (Business Associate Agreements) and helped to generate strategies to negotiate terms with third parties.
- Project lead on the review of hardware for data migration vendors (specifically the review of manufacturers directly and comparison of integrated encryption and user authentication software, FIPS-140-2, AES 256, etc.).
- Project lead on the review of different CASB's (Cloud Access Security Brokers) and presented recommendations to the Mayo Clinic, based on criteria set forth by the Office of Information Security.
Security Specialist
U.S. Government
01.2006 - 12.2009
- Analyzed security incidents and identified vulnerabilities in systems and processes.
- Developed and implemented security policies to protect sensitive information.
- Trained staff on best practices for data security awareness.
- Developed and maintained security policies, procedures, and standards to ensure corporate information systems are secure.
- Managed user accounts including creating new accounts as needed or disabling inactive ones.
- Conducted periodic security audits to ensure compliance with regulations and internal policies.
- Ensured compliance with security policies by monitoring access controls and auditing user accounts.
Education
Bachelor of Science - Computer Science/Mathematics
Texas A&M University
Commerce, TX12-2026
Associate of Science - Applied Science
Dallas Colleges
12.2020
Bachelor of Science - Computer Information Systems
Devry University
2010
High School Diploma -
Rowlett High School
2003
Skills
- Data management
- Data analysis
- Cybersecurity practices
- Information security
- Hardware installation
- Software programming
- Application support
- Network monitoring
- User training
- Technical support
- Remote support
- Customer service
- Inventory management
- Resource management
- Project management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Campus Technology Captain
GISD
10.2022 - Current
Security Projects Coordinator
Samsung Group
10.2018 - 01.2020
Office of Information Security - Intern
Mayo Clinic
06.2015 - 08.2015
Security Specialist
U.S. Government
01.2006 - 12.2009
Bachelor of Science - Computer Information Systems
Devry University
High School Diploma -
Rowlett High School
Bachelor of Science - Computer Science/Mathematics
Texas A&M University
Associate of Science - Applied Science
Dallas Colleges
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