Summary
Work History
Education
Skills
Timeline
SalesAssociate

Angel Ortiz

Passaic

Summary

Dynamic professional with a strong background in customer service and admissions coordination at Pillar College. Proven ability to enhance student engagement and retention through personalized support and effective communication. Skilled in higher education enrollment processing and adept at fostering teamwork to achieve enrollment goals. Committed to delivering exceptional results in fast-paced environments.

Work History

Sales Associate

American Eagle Outfitters, Inc
  • Assisted customers with product selection and provided informed recommendations.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained organized merchandise displays to enhance customer experience.
  • Collaborated with team members to achieve daily sales targets.
  • Conducted inventory checks to ensure stock availability and accuracy.
  • Trained new associates on sales techniques and company policies.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Admissions Coordinator

Pillar College
  • Coordinated admissions processes, ensuring timely communication with prospective students.
  • Assisted in developing and implementing recruitment strategies to attract diverse applicants.
  • Evaluated application materials for completeness and adherence to institutional standards.
  • Organized campus visits and events, enhancing engagement with prospective students and families.
  • Supported data management in admissions systems, maintaining accurate student records.
  • Collaborated with academic departments to streamline the evaluation of transfer credits.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Led coordination of virtual admissions events, expanding institution's reach during travel-restricted periods.
  • Coordinated and delivered presentations at local high schools to promote the college and its programs
  • Meet enrollment numbers at due deadlines

Student Success Coach

Pillar College
  • Facilitated student onboarding processes to enhance engagement and retention.
  • Developed personalized academic plans to support individual student goals.
  • Conducted regular check-ins with students to assess progress and offer guidance.
  • Collaborated with faculty to create effective support resources for students.
  • Assist students with FasFa, entrance counseling, and master promissory note.
  • Contact students regarding payment plans via Nelnet.
  • Coordinate with students in obtaining credits faster at more affordable prices.
  • Oversee student enrollment in given programs.
  • Analyze transfer credits for student evaluations.

Education

Associate of Arts - General Studies

Pillar College
Newark, NJ

Skills

Customer service

Teamwork and collaboration

Time management

Problem-solving skills

Multi-tasking strength

Transfer credit evaluation skills

Good understanding of Slate

Good Fafsa knowledge

Exceptional Networking skills

Timeline

Sales Associate

American Eagle Outfitters, Inc

Admissions Coordinator

Pillar College

Student Success Coach

Pillar College

Associate of Arts - General Studies

Pillar College

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Angel Ortiz