ANGEL ORTIZ
Santa Cruz,CA
Summary
Dynamic sales professional with a proven track record in retail environments, specializing in enhancing customer interactions and driving sales growth. Recognized for reliability and adaptability in responding to evolving customer needs and market conditions. Strong communication and collaboration skills foster team success and consistently lead to the achievement of ambitious sales targets. Committed to delivering exceptional service while cultivating lasting customer relationships.
Overview
6
6
years of professional experience
Work History
Front End Assistant- Supervisor
Costco
Santa Cruz
11.2022 - Current
- Facilitated positive customer experiences through proactive greetings and personalized support.
- Instructed new cashiers in effective cash register operation and accurate payment processing techniques.
- Facilitated upgrades of members to executive membership to enhance engagement and loyalty.
- Managed the registration of new members for credit card services, ensuring compliance with company standards.
- Executed 5-member sign-up processes with automatic renewal features to enhance retention rates.
Cashier
Safeway
Santa Cruz
02.2022 - 12.2022
- Responded to customer inquiries with professionalism and efficiency, ensuring a positive service experience.
- Detected and reported fraudulent activities, including counterfeit currency and stolen credit cards.
- Applied critical thinking and problem-solving techniques to address and manage complex issues.
- Provided information on discounts and loyalty programs to support customer retention efforts.
Customer Service Representative
City of Santa Cruz
Santa Cruz
01.2020 - 08.2020
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Provided account information to customers and explained bill service policies and customer rights.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Managed the issuance of rebates, ensuring timely and accurate processing for eligible clients.
Education
Associate of Science - Business
California State University, Monterey Bay
Seaside, CA05-2026
Associate of Science - business administration
Gavilan
Gilroy, CA05-2024
Skills
- Excellent Customer Service
- Leadership skills
- Superb public speaking
- Quick learner
- Bilingual
- Computer skills
- Active Listening
- Problem-solving abilities
- Data Entry
- Inbound Sales
Timeline
Front End Assistant- Supervisor
Costco
11.2022 - Current
Cashier
Safeway
02.2022 - 12.2022
Customer Service Representative
City of Santa Cruz
01.2020 - 08.2020
Associate of Science - Business
California State University, Monterey Bay
Associate of Science - business administration
Gavilan