Angel Pena
Rio Grande City
Summary
Experienced with managing customer service interactions and handling transactions effectively, ensuring client satisfaction. College degree in Interdisciplinary Studies with a background in business. Strong understanding of customer service principles as well as great communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service
Whataburger
08.2021 - Current
- Trained new cafe workers in sales, customer service, and safety.
- Managed kitchen operations during peak hours, ensuring timely service delivery.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Stock Room Associate
Marshalls
10.2024 - 03.2025
- Seasonal employee during busy holiday seasons.
- Received and processed incoming shipments, ensuring accurate product placement and inventory control.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Contributed to a positive working environment through strong collaboration with team members.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05-2026
Skills
- Customer service experience
- Time management skills
- Complex Problem-solving
- Cash handling experience
- Bilingual English and Spanish
- Critical thinking
- Flexible and adaptable
- Multitasking Abilities
- Team leadership abilities
- Calm under pressure
Timeline
Stock Room Associate
Marshalls
10.2024 - 03.2025
Customer Service
Whataburger
08.2021 - Current
Associate of Arts - Interdisciplinary Studies
South Texas College