Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Poole

Clarksville,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Liveops-Intuit
02.2021 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Repack

Pictsweet
12.2017 - 07.2020
  • Consistently met or surpassed productivity goals through diligent work ethic and prioritization of tasks.
  • Assisted in inventory management by conducting regular audits and updating stock records.
  • Upgraded existing packaging materials when appropriate, reducing waste while maintaining product integrity during transportation.
  • Optimized storage space usage by employing effective stacking methods according to product size and weight requirements.

Education

GED -

Tennessee College of Applied Technology - Covington
Covington, TN
07.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Call Management
  • Follow-up skills
  • Team Development
  • Microsoft Office Suite
  • Live chat support
  • Dispute Resolution
  • Product Sales

Timeline

Customer Service Representative

Liveops-Intuit
02.2021 - 04.2024

Repack

Pictsweet
12.2017 - 07.2020

GED -

Tennessee College of Applied Technology - Covington
Angel Poole