Angel Portillo
Deerfield Beach,FL
Summary
Experienced Sales Agent who can efficiently process a large volume of calls in a day. I am highly trained in various computer platforms and I am very proficient in Microsoft. I have the ability to provide exceptional customer service and am always willing to excel in helping any client in need of any help to solve an issue.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Agent
Enhance Health (NHIG)
Fort Lauderdale, FL
01.2023 - 03.2024
- Developed and implemented insurance plans for customers based on their individual needs.
- Educated customers on various health insurance products and services available.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Processed applications for health insurance policies and ensured accuracy of information provided.
- Analyzed various health plans to determine which one best suits the customers' needs and budget.
- Ensured compliance with relevant regulations while providing advice on health insurance products.
- Maintained up-to-date knowledge of the latest trends in the health insurance industry.
Medicare Sales Agent
Devoted Health
Miami, FL
04.2022 - 01.2023
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Medicare Sales Agent
Florida Blue BCBSFL Medicare
Miami, FL
08.2018 - 12.2021
- Answer customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Recognized by management for providing exceptional customer service.
- Sold Medicare Supplements, Medicare Advantage Plans and RX Plans.
- My duties during the AEP/OEP period were to promote Medicare products to the customers calling in and enrolled them in plans based off their needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Associate Sales Manager
Florida Blue - Blue Cross Blue Shield Of Florida
Miami, FL
07.2020 - 09.2020
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
High School Diploma -
Felix Varela Senior High School
2017
University of Central Florida
Orlando, FLSkills
- Customer assistance
- Offering sales support
- Sales strategies
- Leads generation
- Bilingual in English and Spanish
- Proficient in Microsoft Word, Powerpoint
Additional Information
- Awards & Acknowledgements . Graduating High School with honors and Cum Laude. Currently obtaining BA in Psychology.
- I graduated high school with honors and graduated with Cum Laude. I was in various honor societies like the Spanish Honor Society (SHS) and National Honor Society (NHS). I did over 200 community service hours and was a part of various clubs like HIP program and band.
Timeline
Licensed Health Insurance Agent
Enhance Health (NHIG)
01.2023 - 03.2024
Medicare Sales Agent
Devoted Health
04.2022 - 01.2023
Associate Sales Manager
Florida Blue - Blue Cross Blue Shield Of Florida
07.2020 - 09.2020
Medicare Sales Agent
Florida Blue BCBSFL Medicare
08.2018 - 12.2021
High School Diploma -
Felix Varela Senior High School
University of Central Florida