ANGEL PRIETO HADI
Phoenix
Summary
I am hard-working, self motivated and reliable. I take pride in everything I do. I have been working in Customer Care for over15years. I have received a lot of personal awards and accomplishments during that time. I strive to always do everything accurately and on time. I am a fast learner and I am always eager to gain information and new skills. I am excited to learn more about your company and everything it has to offer.
Overview
11
11
years of professional experience
Work History
Part Owner
Rebel Smoke Shop
04.2014 - 01.2025
- Gaps Between Employment I Was Assisting My Husband With Opening And Maintaining Bussiness
- Open close register
- Inventory
- Train/Hire/Fire employees
- Bookkeeping
- B2B
- Delivery
- Etc
- April 2014 - shop opened
- June 2017 - gave birth to my daughter
- January 2019 to January 2025 - assisted at the shop on Hybrid type schedule
Customer Service Advocate
Waste Management Services
01.2022 - 10.2022
- Billing specialist
- Invoice, refunds and membership cost
- Schedule pick up or drop off of equipment
- Schedule service dates
- Maintained written verbal and telephonic communication between myself , other team members and customers
- Communicated through email, chat and telephone
- Maintain high satisfaction score by consistently providing first call resolution
- Use multiple screens(4) and computer systems(7) to provide correct product knowledge and information
- Multitask through various different screens while assisting customers needs and concerns
- Data Entry
- New customer profile
- 100% remote
- Etc..
Appointment Scheduling Specialist
LogistiCare (Ohio Care Source)
04.2018 - 06.2020
- Maintain schedules for multiple departments
- Scheduled and confirmed non emergency appointments
- Contacted doctor’s offices to confirm or reschedule appointments
- Contacted routing and/or dispatch to adjust or make any changes for transportation
- Verbal and written communication between different departments and customers
- First call resolution
- Maintain high customer satisfaction by providing excellent knowledgeable customer care
- Schedule Manager
- Navigated through several different screens
- Data Entry
- Customer profile adjustment or set up
Education
HS Diploma - General Studies
Ecadimie High School
Phoenix, AZ05.2007
Skills
- Data Entry
- Customer Advocate/Care
- Appointment Scheduling / Routing
- Claims and tkt
- Billing Specialist
- Product Knowledge
- Written and Verbal Communication Through Email, Chat Room, Teams and Telephonic
- Multitask through multiple screens and programs
- Attention To Detail
- Organized
- Type40 wpm
- All MicroSoft Systems
- Avaya Desktop / Avaya Workplace
- Workday
- Epathetic
- Fast Learner
- Desire To Help Others
- Etc
Timeline
Customer Service Advocate
Waste Management Services
01.2022 - 10.2022
Appointment Scheduling Specialist
LogistiCare (Ohio Care Source)
04.2018 - 06.2020
Part Owner
Rebel Smoke Shop
04.2014 - 01.2025
HS Diploma - General Studies
Ecadimie High School