Angel Prisciliano Chavez
Frisco
Summary
I’m a bilingual (English and Spanish) professional with experience as a server, busser, barback, host, and call center sales representative. I take pride in my communication skills, adaptability, and strong work ethic. I have an Associate’s Degree in Criminal Justice and I’m currently learning Italian to expand my language abilities. I’m reliable, responsible, always looking forward to learn new skills and focused on providing great customer experiences, especially in fast paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Mi Cocina
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barback
Sambuca360
12.2022 - 07.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Call Center Sales Representative
Statewide Appeal
02.2020 - 12.2021
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
Education
Criminal Justice - Criminal Justice
Collin County Community College
Frisco, TX12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales techniques
- Bilingual
Accomplishments
- Handpicked by management to lead a small team during weekend rushes due to consistent high performance.
- Received internal shout-outs on team boards and meetings for resolving tough customer situations with professionalism.
- Regularly highlighted in team huddles for positive guest feedback and contribution to team morale.
- cognized by senior management for handling the highest volume of complex customer issues while maintaining a calm and professional demeanor.
- Frequently entrusted with high-profile accounts and VIP customers due to proven track record of excellence and bilingual skills.
Certification
Food Handlers
TABC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gym Workouts
- Reading
- Digital Art and Animation
Timeline
Server
Mi Cocina
07.2024 - Current
Barback
Sambuca360
12.2022 - 07.2024
Call Center Sales Representative
Statewide Appeal
02.2020 - 12.2021
Criminal Justice - Criminal Justice
Collin County Community College
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