Angel Pryor
Chicago ,IL
Summary
Versatile and compassionate professional with a track record of enhancing client well-being at Misericordia Home. Skilled in crisis intervention and behavior support, demonstrating empathy and first aid proficiency. Achieved notable improvements in client satisfaction and safety. Expert in collaborative problem-solving and effective communication, ensuring high-quality customer and security services.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Misericordia Home
06.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
T Mobile
10.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Guard
Allied Universal Security Services
02.2013 - 09.2015
- Ensured safety of staff and visitors through vigilant surveillance.
- Quickly addressed emergency situations to evaluate and avert issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Monitored CCTV cameras and alarm systems for security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Conducted thorough handwanding of employees and guests entering and exiting the facility.
- Handled incoming phone calls to ensure effective communication and prompt response.
Sales Associate / Pricer
Savers Thrift Store
05.2010 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
General Studies
Illinois Community College Board
Chicago, IL05.2017
Skills
First aid Certification
BSP ( behavior support professional )
Job coach
DSP ( direct support professional )
Timeline
Direct Support Professional
Misericordia Home
06.2017 - Current
Customer Service Representative
T Mobile
10.2015 - 05.2017
Security Guard
Allied Universal Security Services
02.2013 - 09.2015
Sales Associate / Pricer
Savers Thrift Store
05.2010 - 02.2013
General Studies
Illinois Community College Board
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