Summary
Overview
Work History
Education
Skills
Timeline
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Angel Quintero Jr

San Antonio,TX

Summary

Dynamic Senior Control Management Specialist with extensive experience at Wells Fargo & Company, excelling in risk management and operational efficiency. Proven track record in enhancing internal controls and fostering collaboration across teams, leading to significant improvements in compliance and productivity. Adept at problem-solving and delivering impactful solutions in high-stakes environments.

Overview

15
15
years of professional experience

Work History

Senior Control Management Specialist (SAVP)

Wells Fargo & Company
01.2023 - Current
  • Develop the internal controls framework and an effective internal controls assessment process.
  • Assist the business develop and update process documentation including flowcharts, narratives and risk and control matrices.
  • Work with various stakeholders (process owners, internal auditors, external auditors and other internal and external stakeholders) to identify the root-cause of control problems; recommends solutions that are practical and beneficial to all stakeholders; and answers questions.
  • Participate in identifying, assessing, and mitigating current and emerging risk exposures within the Servicemembers Civil Relief Act (SCRA) Utility functional area through the issue management lifecycle process.
  • Assisting in the facilitation of the Risk and Control Assessment (RCSA) annual refresh.

Business Control Specialist

Bank Of America, N.A.
11.2021 - 01.2023
  • Enhanced internal controls, ensuring compliance with regulatory requirements and industry standards.
  • Developed robust internal control audit programs to assess the effectiveness of key control frameworks in various departments within the Military Banking Overseas Division.
  • Developed and delivered presentations for tracking and monitoring of risk-related issues for levels of organization.
  • Reduced operational risks for the company by acting as a liaison between operations teams and and legal/risk partners.
  • Providing consulting on high risk banking transactions to positively influence business operations.

Quality Control Operations Team Leader

JPMorgan Chase
04.2019 - 06.2021
  • Assisted with the implementation of a new workflow tool for better credit card legal affidavit processing, leading to increased overall efficiency.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
  • Produced detailed reports outlining performance against benchmarks.
  • Developed strong relationships with cross-functional teams to improve communication and collaboration.

Loan Administration Manager

Wells Fargo & Company
10.2009 - 05.2016
  • Managed a team of Quality Control Reviewers, ensuring timely application of all required state and federal Servicemembers Civil Relief Act (SCRA) benefits.
  • Collaborated closely with other departments such as Legal, Compliance, and Risk Management teams, ensuring consistent implementation of best practices across all aspects of the company''s operations related to consumer loans.
  • Conducted regular manager reviews to identify areas needing improvement, resulting in increased productivity and accuracy within the team.
  • Acted as subject matter expert (SME) through the change management process, internal audit, external audit exams to ensure successful results.
  • Developed strong working relationships with executive leadership and other key stakeholders through regular reporting practices.

Education

High School Diploma -

Marque Learning Center
Pasadena, Texas
01-2007

Skills

  • Operations management
  • Business analysis
  • Organizational development
  • Human resources management
  • Problem-solving
  • Teamwork and collaboration
  • Operational efficiency
  • Risk management
  • Regulatory compliance
  • Quality control and assurance
  • Issue management
  • Management

Timeline

Senior Control Management Specialist (SAVP)

Wells Fargo & Company
01.2023 - Current

Business Control Specialist

Bank Of America, N.A.
11.2021 - 01.2023

Quality Control Operations Team Leader

JPMorgan Chase
04.2019 - 06.2021

Loan Administration Manager

Wells Fargo & Company
10.2009 - 05.2016

High School Diploma -

Marque Learning Center
Angel Quintero Jr