Angel Quintero Jr
San Antonio,TX
Summary
Dynamic Senior Control Management Specialist with extensive experience at Wells Fargo & Company, excelling in risk management and operational efficiency. Proven track record in enhancing internal controls and fostering collaboration across teams, leading to significant improvements in compliance and productivity. Adept at problem-solving and delivering impactful solutions in high-stakes environments.
Overview
15
15
years of professional experience
Work History
Senior Control Management Specialist (SAVP)
Wells Fargo & Company
01.2023 - Current
- Develop the internal controls framework and an effective internal controls assessment process.
- Assist the business develop and update process documentation including flowcharts, narratives and risk and control matrices.
- Work with various stakeholders (process owners, internal auditors, external auditors and other internal and external stakeholders) to identify the root-cause of control problems; recommends solutions that are practical and beneficial to all stakeholders; and answers questions.
- Participate in identifying, assessing, and mitigating current and emerging risk exposures within the Servicemembers Civil Relief Act (SCRA) Utility functional area through the issue management lifecycle process.
- Assisting in the facilitation of the Risk and Control Assessment (RCSA) annual refresh.
Business Control Specialist
Bank Of America, N.A.
11.2021 - 01.2023
- Enhanced internal controls, ensuring compliance with regulatory requirements and industry standards.
- Developed robust internal control audit programs to assess the effectiveness of key control frameworks in various departments within the Military Banking Overseas Division.
- Developed and delivered presentations for tracking and monitoring of risk-related issues for levels of organization.
- Reduced operational risks for the company by acting as a liaison between operations teams and and legal/risk partners.
- Providing consulting on high risk banking transactions to positively influence business operations.
Quality Control Operations Team Leader
JPMorgan Chase
04.2019 - 06.2021
- Assisted with the implementation of a new workflow tool for better credit card legal affidavit processing, leading to increased overall efficiency.
- Helped set and manage objectives for quality, productivity and compliance.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Produced detailed reports outlining performance against benchmarks.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
Loan Administration Manager
Wells Fargo & Company
10.2009 - 05.2016
- Managed a team of Quality Control Reviewers, ensuring timely application of all required state and federal Servicemembers Civil Relief Act (SCRA) benefits.
- Collaborated closely with other departments such as Legal, Compliance, and Risk Management teams, ensuring consistent implementation of best practices across all aspects of the company''s operations related to consumer loans.
- Conducted regular manager reviews to identify areas needing improvement, resulting in increased productivity and accuracy within the team.
- Acted as subject matter expert (SME) through the change management process, internal audit, external audit exams to ensure successful results.
- Developed strong working relationships with executive leadership and other key stakeholders through regular reporting practices.
Education
High School Diploma -
Marque Learning Center
Pasadena, Texas01-2007
Skills
- Operations management
- Business analysis
- Organizational development
- Human resources management
- Problem-solving
- Teamwork and collaboration
- Operational efficiency
- Risk management
- Regulatory compliance
- Quality control and assurance
- Issue management
- Management
Timeline
Senior Control Management Specialist (SAVP)
Wells Fargo & Company
01.2023 - Current
Business Control Specialist
Bank Of America, N.A.
11.2021 - 01.2023
Quality Control Operations Team Leader
JPMorgan Chase
04.2019 - 06.2021
Loan Administration Manager
Wells Fargo & Company
10.2009 - 05.2016
High School Diploma -
Marque Learning Center
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