Angel Rivera
Wellington,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Meat Market. Proven ability to enhance guest satisfaction through innovative wine pairings and effective upselling techniques. Recognized for fostering loyalty among patrons and maintaining high cleanliness standards in a fast-paced environment. Never late , always wants to work & very responsible & dependent.
Overview
9
9
years of professional experience
Work History
Server
Meat Market
07.2022 - Current
- Provided outstanding dining experiences with attentive service and comprehensive menu knowledge.
- Mentored team members on effective customer engagement techniques.
- Ensured accurate and timely order delivery through collaboration with kitchen staff.
- Handled several tables at once, ensuring exceptional service during busy periods.
- Developed innovative wine pairing suggestions to boost guest satisfaction.
- Resolved guest complaints promptly, ensuring a positive atmosphere and repeat patronage.
- Assisted in managing inventory to reduce waste.
- Developed strong relationships with regular patrons, fostering loyalty and encouraging return visits.
Server
Racks Fish House Oyster Bar
01.2019 - 05.2022
- Acquired knowledge of menu items and daily specials to offer informed suggestions to guests.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery
- Assisted team members during peak hours to boost service efficiency.
- Responded efficiently to fluctuating conditions during busy periods.
- Improved dining experience by providing prompt, attentive service to guests.
- Enhanced revenue through strategic upselling of desserts and beverages.
- Enhanced customer loyalty by recalling preferences of frequent guests.
- Upheld exceptional personal appearance and hygiene standards, enhancing establishment's reputation.
Server
Outback Steakhouse
01.2017 - 02.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Diploma -
Park Vista
Lake Worth, FL01.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Food safety practices
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
Timeline
Server
Meat Market
07.2022 - Current
Server
Racks Fish House Oyster Bar
01.2019 - 05.2022
Server
Outback Steakhouse
01.2017 - 02.2019
Diploma -
Park Vista
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