Angel Robinson
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Charter Communications
08.2019 - Current
- Answered calls within established timeline to maintain adherence to quality and service standards
- Verified account information and personal data to maintain security and confidentiality
- Managed customer calls efficiently in a fast-paced call center environment
- Assisted customers in resolving product problems regarding usage or repair
- Handled customer inquiries, billing questions, payments, and service requests
- Answered general inquiries regarding company pricing and policies
- Educate customers on promotions and discounted offers to customers.
- Streamlined communication processes for improved information exchange between customers and team members.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Seasonal Worker
Neiman Marcus Group Ltd Llc
04.2018 - 08.2018
- Greeted customers cordially and ascertained problem or reason for calling
- Assisted with order placement, refunds, exchanges, and tracking information
- Answered detailed questions about products or company policies and procedures
- Captured the voice of the customer and kept comprehensive records of all customer interactions in our company database
- Demonstrated proficiency in managing multiple computer applications for research on multiple brands
- Engaged with customers and seized opportunities to up sell products.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Technical Support Representative
TELVISTA
01.2015 - 04.2018
- General technology knowledge, including the ability to describe in general to troubleshoot, operating systems, basic internet navigation hardware components, software, networking components, video data and voice as well as email applications.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Education
Associates - Information Technology
Tarrant County College District
Fort Worth, TX05.2026
High School Diploma -
Juan Seguin High School
Arlington06.2005
Skills
- Customer service
- Account updating
- Positive and professional
- Strong communication
- Data entry
- Transaction processing
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Payment Processing
- Building rapport
- Technical Support
- Multi-line phone talent
- Prioritization
- Microsoft Outlook
- Critical Thinking
- Active Listening
- Problem-solving abilities
Accomplishments
Spectrum Silver Q1 - April 2023
Spectrum Silver Q3- July -2023
Spectrum Level 2 Promotion - April 2021
Timeline
Customer Service Agent
Charter Communications
08.2019 - Current
Seasonal Worker
Neiman Marcus Group Ltd Llc
04.2018 - 08.2018
Technical Support Representative
TELVISTA
01.2015 - 04.2018
Associates - Information Technology
Tarrant County College District
High School Diploma -
Juan Seguin High School