Angel Rodriguez
Ennis,Texas
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Results Cx
09.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Payless Power
07.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
High School Diploma -
Ennis High School
Ennis, TX01.2010
Skills
- Payment Processing
- Customer Service
- Order Processing
- Call Center Operations
- Order Fulfillment
- Active Listening
- Computer Proficiency
- Clerical Support
- Call Center Experience
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Results Cx
09.2023 - 01.2024
Customer Service Representative
Payless Power
07.2021 - 08.2022
High School Diploma -
Ennis High School