Angel Rodriguez
McAllen,TX
Summary
Organized Server with experience in rapid restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Dedicated Server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Server
Darden Restaurant Group
McAllen, TX
08.2020 - Current
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Answered customers' questions, recommended items and recorded order information.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Lead Cashier
HEB Grocery Store
McAllen, TX
03.2020 - 01.2021
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reviewed and resolved differences between accounting information and cash drawer.
Busser
Darden Restaurant Group
Mcallen , Tx
06.2016 - 01.2021
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Associate of Arts - Business Administration And Management
South Texas College
Mcallen, TX12.2023
High School Diploma -
Veterans Memorial High School
Mission, TX05.2018
Skills
- Beverage preparation
- Sales expertise
- Dining area maintenance
- Food and beverage pairings
- Hospitality Service Expertise
- Performance improvement
- Stocking and Replenishing
Timeline
Server
Darden Restaurant Group
08.2020 - Current
Lead Cashier
HEB Grocery Store
03.2020 - 01.2021
Busser
Darden Restaurant Group
06.2016 - 01.2021
Associate of Arts - Business Administration And Management
South Texas College
High School Diploma -
Veterans Memorial High School