Angel Russ
Baton Rouge,LA
Summary
Dedicated Office Administrative Assistant with a strong background in customer service and leadership roles. Delivered high productivity and efficient task completion through specialized skills in patient scheduling, medical billing, and electronic health records management. Focused on providing exceptional support to healthcare teams and patients while leveraging organizational abilities and proactive problem-solving.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Associate Patient Care Coordinator
Louisiana Home Care
Baton Rouge, Louisiana
10.2024 - Current
- Communicated with patients, families, and clinical staff about care plans.
- Verified patient information for accurate home care records.
- Resolved scheduling conflicts with patients and field staff.
- Maintained accurate patient records, ensuring accuracy of all data entered into the system.
- Tracked care documentation to maintain compliant home care workflows.
- Assisted in maintaining up-to-date knowledge of applicable laws, regulations, accreditation standards, protocols and procedures.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Lead Lifeguard
BREC – Liberty Lagoon Waterpark
Baton Rouge, LA
04.2023 - 09.2025
- Led and mentored team of lifeguards through regular training sessions, ensuring adherence to safety procedures and enhancing team readiness
- Conducted thorough facility inspections, identifying and addressing safety hazards to maintain secure environment for all guests
- Addressed guest concerns and inquiries promptly, delivering exceptional customer service to create memorable experiences for all visitors
Retail Clerk
Old Navy Stores
Baton Rouge
03.2023 - 05.2023
- Engaged with customers to provide product information and recommendations, enhancing satisfaction and loyalty
- Maintained visually appealing and organized sales floor, promoting a welcoming shopping atmosphere
- Participated in inventory management and restocking, ensuring optimal merchandise availability
Shift Lead
Izzo’s Burrito
Baton Rouge, LA
01.2021 - 01.2023
- Supervised restaurant operations, guiding team members to enhance service quality and ensure smooth workflow
- Delivered top-tier customer service, addressing inquiries and resolving issues promptly and professionally
- Assisted management in training new staff and implementing updated operational processes to improve restaurant efficiency
Sandwich Artist
Subway
Baton Rouge
05.2020 - 01.2021
- Crafted and served food items, prioritizing customer preferences and maintaining high quality standards
- Maintained organized work area, ensuring compliance with health and safety regulations
- Managed cash transactions while providing attentive service to enhance customer satisfaction
Education
Bachelor of Science - Health Care Administration
Upper Iowa University
Fayette, IA 10.2024 - 10.2026
High School Diploma -
Collegiate Baton Rouge
Baton Rouge, LASkills
- HIPAA compliance
- Care documentation tracking
- Records management
- Healthcare software
- Microsoft Office proficiency
- Attention to detail
- Appointment management
- Administrative duties
- Office operations
- Process improvement
- Task management
- Team collaboration
- Leadership experience
- Effective communication
- Composure under pressure
- Customer service expertise
- Care documentation tracking
Timeline
Associate Patient Care Coordinator
Louisiana Home Care
10.2024 - Current
Bachelor of Science - Health Care Administration
Upper Iowa University
10.2024 - 10.2026
Lead Lifeguard
BREC – Liberty Lagoon Waterpark
04.2023 - 09.2025
Retail Clerk
Old Navy Stores
03.2023 - 05.2023
Shift Lead
Izzo’s Burrito
01.2021 - 01.2023
Sandwich Artist
Subway
05.2020 - 01.2021
High School Diploma -
Collegiate Baton Rouge