Margo Garza
Corpus Christi
Summary
Detail-oriented Patient Care Coordinator with expertise in appointment scheduling and HIPAA compliance. Proven ability to enhance patient flow and reduce no-show rates through effective communication and streamlined processes. Utilizes strong communication skills to enhance patient interactions.
Overview
4
4
years of professional experience
Work History
Associate Patient Care Coordinator
WellMed Medical Management - United Health Group
Corpus Christi, TX
01.2022 - 03.2026
- Coordinated patient scheduling to optimize clinic resources and enhance patient flow.
- Managed electronic health records ensuring compliance with privacy regulations and accuracy of patient information.
- Streamlined appointment reminders through automated systems, reducing no-show rates significantly.
- Trained new staff on operational procedures and software tools to ensure consistency in patient care delivery.
- Scheduling appointments for Preventive Care and Transition Visits appointments for QTC, FMC and 2 week follow ups from hospital stays Rehab facility or ER patients requiring additional services or consultations.
- Implemented effective communication strategies to keep patients informed of any changes in appointments or procedures.
- Managed high call volumes, addressing patient inquiries and concerns promptly and professionally.
- Demonstrated exceptional attention to detail while managing multiple tasks simultaneously under tight deadlines.
- Enhanced patient experience by providing efficient and friendly service during the check-in process.
- Conducted insurance verifications and pre-authorizations, reducing billing errors and financial stress for patients.
- Attended continuing education workshops to stay current on industry trends and best practices in patient coordination.
- Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
- Maintained strict confidentiality when handling sensitive patient information, adhering to all relevant laws and guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma -
Robstown High School
Robstown, TXSkills
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Healthcare software proficiency
- Customer service
- Multitasking
- HIPAA protocol adherence
- Organizational skills
- Patient confidentiality
- Patient registration
- Scheduling
- Call Center ( Genesys, Webex )
- Proficient in ( EXCEL ECW, Zephyr, CDSS, EPRG, TEAMS )
Timeline
Associate Patient Care Coordinator
WellMed Medical Management - United Health Group
01.2022 - 03.2026
High School Diploma -
Robstown High School