Hi, I’m
Angel Santiago
Richmond Hill,NY
Summary
A highly energetic and enthusiastic individual. Dependable and efficient; possessing strong work ethics and adaptability. Focused, dedicated and results-driven professional, with the interpersonal tools required to lead, inspire and transform culture. Empathetic and motivated, equipped with exceptional interpersonal and client relations skills; able to maintain composure in dealing with emotionally charged, fast-paced, and stressful situations. Fully committed in maintaining professionalism and providing the highest standard of client satisfaction.
Overview
17
years of professional experience
1
Certification
Work History
Finesse TransportBrooklyn, NY
Operations Manager
05.2014 - Current
Job overview
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Forged and cultivated productive relationships with community members and potential partners.
- Brought in more than 40 new administrative staff and handled all training, mentoring and direction to maximize productivity.
Wyckoff Heights Medical CenterBrooklyn, NY
Lead Patient Access Service Representative
07.2011 - Current
Job overview
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Trained new hires on outpatient registrations, data entry and insurance verification.
- Educated patients and hospital staff on current and new policy and procedures.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Emergency RoomBrooklyn, NY
Patient Access Service Representative
07.2009 - 07.2011
Wyckoff Heights Medical CenterBrooklyn, NY
WIC Clerk Typist
07.2007 - 07.2009
Education
ASA CollegeNew York, NY
Associate of Arts from Criminal Justice
06.2009
Touro University WorldwideLos Alamitos, CA
MBA from Health Care Administration
01.2017
Touro CollegeNew York, NY
Bachelor of Science from Applied Sciences
06.2015
Skills
- Medical terminology
- EMR
- Insurance billing
- Payment processing
- Eligibility Determination
- Bilingual English/Spanish
- Microsoft Word
- EVerify
- EClinical Works
- MEDITECH
- AllScripts Sunrise
- Customer Service & Relations
- Typing 70 wpm
Certification
- MSN
- BSN
- AS
- FEMA Independent Study
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Finesse Transport
05.2014 - Current
Lead Patient Access Service Representative
Wyckoff Heights Medical Center
07.2011 - Current
Patient Access Service Representative
Emergency Room
07.2009 - 07.2011
WIC Clerk Typist
Wyckoff Heights Medical Center
07.2007 - 07.2009
ASA College
Associate of Arts from Criminal Justice
Touro University Worldwide
MBA from Health Care Administration
Touro College
Bachelor of Science from Applied Sciences
Languages
Spanish
Native or Bilingual