Safraz Ramsarran
Richmond Hill,NY
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Shift Lead
Duane Reade
Queens, New York
09.2022 - Current
- Assisted in training new team members on customer service protocols.
- Ensured stock levels met demand by coordinating inventory management.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Organized merchandise displays to improve product visibility and accessibility.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Richmond Hill High School
Richmond Hill, NYSkills
- Customer service
- Inventory management
- Staff training
Certification
- New York State Security Guard License
Timeline
Shift Lead
Duane Reade
09.2022 - Current
Richmond Hill High School