Hi, I’m
Angel Schradermeier
Dispatcher
Marysville,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
years of professional experience
Work History
Northwest Ambulance Critical Care TransportEverett, WA
Dispatcher
05.2022 - Current
Job overview
- Received and dispatched an average of 400 calls in a 24 hour period for emergency and non-emergency services while ensuring accuracy in data entry
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Participated in team meetings each morning with Medical Services Officer to discuss changes in procedures, processes, and staffing levels.
- Utilized various software systems (Samsara, Logis IDS, ESO) to facilitate movement, planning and scheduling.
- Mentored and trained junior team members and maintained accountability of dispatchers under my direct supervision during the training and post-training process
- Developed strategies and completed projects for improving call response time efficiency to meet the rapidly increasing organizational demands.
UW MedicineRemote, WA
Contact Center Representative – COVID-19 Response
03.2022 - 05.2022
Job overview
- Scheduled new and return appointments COVID related patients in electronic systems following scheduling guidelines
- Provided complete registration and scheduling services for COVID-19 related services as per registration standards and clinic protocol
- Acted as a knowledgeable resource to patients/customers, striving to build patient/customer loyalty and confidence
- Resolved patient requests in one call/contact and successfully managed prolonged or complex issues, with high attention to managing the customer experience and emotion
- Acted as first level technical response to questions such as password reset, log-in issues, appointment confirmation, information in medical record looks incorrect, etc
- De-escalated conflict situations with minimal supervisory assistance but elevated issue that were beyond individual scope of training/expertise
Service Corporation InternationalSeattle, WA
Dispatcher
10.2020 - 12.2021
Job overview
- Received and dispatched an average of 500-700 calls per month to hospitals, nursing homes, residences, etc., to transport decedents to their designated care center
- Exercised judgment and maintained a professional and positive attitude while working through rapidly unfolding situations
- Maintained communication between funeral directors, managers, removal technicians, and embalming teams regarding vital information about decedents
- Cultivated meaningful and professional relationships with families, managers, co-workers, and outside personnel throughout the Seattle market
- Ensured accurate data entry, electronic or otherwise, of decedent information from initial contact to final disposition
- Scheduled funeral attendants for funeral services across the Seattle Market and sent out daily schedules to attendants and manager detailing the coverage of services
Education
Columbia High SchoolWhite Salmon, WA
High School Diploma
06-2019
Everett Community CollegeEverett, WA
Some College (No Degree) from Radiology
Skills
- Customer Service
- Communication
- Organization
- Clerical/Office Support Healthcare
- Problem-Solving
- Service Coordination
- Data Entry
- Critical Thinking
- Attention to Detail
- Workflow Optimization
Timeline
Dispatcher
Northwest Ambulance Critical Care Transport
05.2022 - Current
Contact Center Representative – COVID-19 Response
UW Medicine
03.2022 - 05.2022
Dispatcher
Service Corporation International
10.2020 - 12.2021
Columbia High School
High School Diploma
Everett Community College
Some College (No Degree) from Radiology
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