Angel Shipp
Charlotte
Summary
Bachelor-level Social Worker with experience providing psychosocial assessment, crisis intervention, care coordination, and community resource referrals to diverse and vulnerable populations. Skilled in collaborating with multidisciplinary teams, supporting patients and families through complex transitions, and developing post-care and safety plans. Committed to ethical, patient-centered practice aligned with NASW standards.
Overview
11
11
years of professional experience
Work History
Housing Specialist
Inlivian
Charlotte, NC
02.2024 - Current
- Assisted clients in identifying housing needs and available resources.
- Coordinate emergency housing transfers.
- Conducted intake assessments to determine eligibility for housing programs.
- Collaborated with community organizations to facilitate support services for clients.
- Maintained accurate documentation of client interactions and case progress.
- Work collaboratively with legal services and external partners to ensure client safety and continuity of care.
Youth Career Development Specialist
NCWorks
Concord, NC
01.2023 - 02.2024
- Facilitated career workshops to enhance job-seeking skills and personal branding strategies.
- Developed individualized career plans, aligning client goals with available resources and training programs.
- Assessed client needs through interviews and surveys, tailoring support services accordingly.
- Collaborated with community organizations to expand networking opportunities for clients.
- Provided individual counseling, need assessments, and goal planning for youth and young adults facing employment and life barriers.
- Maintained detailed case records and collaborated with multidisciplinary partners to support clients outcomes.
Program Specialist Intern
Right Moves For Youth
Charlotte, NC
08.2021 - 06.2022
- Facilitated therapeutic youth groups focused on emotional regulation, coping skills, and behavioral development.
- Collaborated with community partners to create supportive resources for at-risk students.
- Facilitated workshops focused on personal development and leadership skills for participants.
- Monitored program effectiveness through data analysis and participant feedback collection.
- Documented progress and collaborated with educators, counselors, and social services professionals.
Airport Customer Service Agent
City of Concord
Concord, NC
11.2020 - 03.2022
- Assisted passengers with check-in processes and boarding procedures to enhance travel efficiency.
- Resolved customer inquiries and concerns promptly, ensuring high satisfaction levels during airport operations.
- Coordinated baggage handling and tracking using airline systems to minimize delays and improve service delivery.
- Trained new staff on customer service protocols and operational procedures to maintain quality standards.
Outpatient Access Specialist
Atrium Health Cabarrus
Concord, NC
05.2015 - 11.2020
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Managed insurance verifications, ensuring accurate coverage and eligibility for services.
- Assisted patients with registration processes, enhancing overall customer service experience.
- Streamlined communication between departments to improve patient access and satisfaction levels.
Education
Bachelor of Science - Social Work
Johnson C. Smith University
Charlotte, NC05-2025
Associate of Arts - Human Services
Central Piedmont Community College
Charlotte, NC05-2022
Skills
- Case management
- Referrals and networking
- Crisis Intervention & De-escalation
- Patient & Family Advocacy
- Case Documentation & Confidentiality
- Microsoft Word, Outlook, Electronic Systems
- Community Resource Coordination
Timeline
Housing Specialist
Inlivian
02.2024 - Current
Youth Career Development Specialist
NCWorks
01.2023 - 02.2024
Program Specialist Intern
Right Moves For Youth
08.2021 - 06.2022
Airport Customer Service Agent
City of Concord
11.2020 - 03.2022
Outpatient Access Specialist
Atrium Health Cabarrus
05.2015 - 11.2020
Bachelor of Science - Social Work
Johnson C. Smith University
Associate of Arts - Human Services
Central Piedmont Community College