Angel Smith
West Columbia,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Insight Global
10.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Spark Driver
Columbia, SC
01.2022 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Provide excellent customer service for client satisfaction
Leasing Agent
Southwest Realty
Columbia, SC
03.2024 - 04.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Youth Program Assistant
Fort Jackson
Columbia, SC
04.2021 - 01.2022
- Supported and engaged with youth programs at Fort Jackson
- Contributed to creating a positive environment for young individuals
- Played a vital role in the success of the youth programs
Education
Certificate - Cosmetology
Kenneth Shuler School of Cosmetology
12.2020
High School Diploma -
Richland Two Charter High School
06.2016
Skills
- Problem-solving
- Adaptability
- Strategic Planning
- Financial Reporting
- Customer Service
- Time management
- Case Management
- Communication
- Attention to detail
- Active listening
- Critical thinking
- Data entry
Strengths And Expertise
- Problem-solving
- Adaptability
- Strategic Planning
- Financial Reporting
- Customer Service
- Time management
- Case Management
- Communication
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Insight Global
10.2024 - 03.2025
Leasing Agent
Southwest Realty
03.2024 - 04.2024
Delivery Driver
Spark Driver
01.2022 - 04.2024
Youth Program Assistant
Fort Jackson
04.2021 - 01.2022
High School Diploma -
Richland Two Charter High School
Certificate - Cosmetology
Kenneth Shuler School of Cosmetology