Angel Sorto
Houston,TX
Summary
Adept in customer service and problem-solving, I significantly enhanced client satisfaction at Walmart by expertly resolving escalated issues and leveraging my call center experience while also demonstrating critical thinking and active listening, I also fostered loyalty and improved user experiences, showcasing my ability to excel in high-stress environments and drive positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
02.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
LA Fitness
06.2023 - 01.2024
- Kept a professional demeanor while handling large call volumes and offering outstanding customer service.
- Professionally handled escalated calls, resolving complicated issues and guaranteeing constant consumer satisfaction.
- Increased client satisfaction through prompt and effective handling and resolution of queries.
Customer Service Representative
Walgreens
08.2022 - 04.2023
- Skillfully handled high-stress situations, while remaining professional under duress and settling conflicts.
- empathetically addressed client concerns, fostering a greater level of recurring business and loyalty.
- Resolved escalated calls quickly and effectively, meeting the needs of the organization and its clients.
- Complied with consumer demands for information on the company, its goods, and services.
Education
High School Diploma -
Aldine High School
Houston, TX05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Money handling abilities
Timeline
Customer Service Representative
Walmart
02.2024 - Current
Call Center Representative
LA Fitness
06.2023 - 01.2024
Customer Service Representative
Walgreens
08.2022 - 04.2023
High School Diploma -
Aldine High School