Angel Stokes
Fayetteville,NC
Summary
Adept at problem-solving and critical thinking, I significantly increased productivity at Walmart Dist by implementing efficient time management strategies. With proven customer service and computer proficiency, I excelled in high-stress situations at Ciox Health, enhancing customer loyalty through empathetic resolution of complaints. My background also includes ensuring timely deliveries, showcasing my dedication to results and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ciox Health; Specialist
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Fed Ex Ground
03.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Orderfiller
Walmart Dist
09.2017 - 03.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Education
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC03.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Ciox Health; Specialist
01.2023 - Current
Delivery Driver
Fed Ex Ground
03.2022 - 01.2023
Orderfiller
Walmart Dist
09.2017 - 03.2022
Bachelor of Science - Criminal Justice
Fayetteville State University