Angel Toland
Greenville
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in implementing customer service best practices while identifying innovative solutions to meet diverse customer needs. Proven track record of fostering positive relationships and enhancing customer experiences, ensuring loyalty and retention. Committed to creating value for both customers and the organization through a proactive, solution-oriented approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR Clerk/Coordinator
Sunland Logistics
04.2025 - Current
- Coordinate customer service operations, enhancing client satisfaction and resolving issues swiftly. Cultivated strong customer relationships through attentive service, fostering loyalty and enhancing overall client satisfaction. Managed order processing and logistics coordination, ensuring timely deliveries and substantial improvements in operational efficiency. Collaborated with cross-functional teams to streamline communication, resulting in noticeable gains in project turnaround time.
Tax Accountant
DWD Financial
01.2025 - Current
- Maintained customer confidence and protected operations by keeping financial information confidential. Built special instructions to provide customer specific exemptions. Utilized tax software to compile tax research on complex client matters. Communicated with clients to provide tax planning and tax savings strategies. Analyzed client income statements and previous tax returns to calculate taxable income. Compiled and reviewed federal, state and local tax returns and assisted divisions with tax needs.
Inventory Specialist
CTDI
11.2022 - 01.2024
- Operated forklifts, pallet jacks and scanning devices to meet daily objectives. Moved materials throughout distribution center and placed products in designated areas. Used scanning devices and internal documents to track and trace product locations.
Stand-Up Forklift Operator
TTI
02.2021 - 11.2022
- Protected shipments with careful product packing and palletizing. Checked documentation and stored products in correct bins and locations.
- Cross-trained to complete diversified warehouse duties. Operated forklifts, pallet jacks and scanning devices to meet daily objectives. Moved materials throughout distribution center and placed products in designated areas. Used scanning devices and internal documents to track and trace product locations.
Caregiver
Axcess Healthcare
03.2018 - 11.2021
- Provided compassionate care and support to individuals with diverse needs, enhancing their quality of life.
- Assisted clients with daily living activities, ensuring safety and comfort in their home environment.
- Developed and maintained meaningful relationships with clients to foster trust and emotional well-being.
- Assisted clients with mobility and physical exercises to promote independence and physical health.
- Documented daily activities and any changes in client condition, ensuring accurate communication with families and healthcare teams.
- Utilized assistive devices and technology to improve client care and safety.
Production Worker
Magna Seating
05.2018 - 11.2020
- Helped achieve team goals by rotating duties and production lines to meet demand. Participated in continuous improvement initiatives and process optimizations to reduce costs and increase efficiency.
Forklift Operator
Faurecia
07.2016 - 04.2018
- Contributed to team objectives, achieving quotas within stringent deadlines. Moved materials throughout distribution center and placed products in designated areas. Operated forklifts, pallet jacks and scanning devices to meet daily objectives.
Education
Associate - Accounting
Greenville Technical
Greenville, SC, US12-2024
Skills
- Inventory management
- Data analysis proficiency
- Proficient in Microsoft Office
- Experience with SAP systems & INFOR
- Tax filing expertise
- Financial record management
Accomplishments
- Dean’s List, Summer 2022
- AB Honor Roll, Spring 2024
Certification
VITA Certification
Languages
English
Full Professional
Timeline
CSR Clerk/Coordinator
Sunland Logistics
04.2025 - Current
Tax Accountant
DWD Financial
01.2025 - Current
Inventory Specialist
CTDI
11.2022 - 01.2024
Stand-Up Forklift Operator
TTI
02.2021 - 11.2022
Production Worker
Magna Seating
05.2018 - 11.2020
Caregiver
Axcess Healthcare
03.2018 - 11.2021
Forklift Operator
Faurecia
07.2016 - 04.2018
Associate - Accounting
Greenville Technical