Summary

Overview

Work History

Education

Skills

Timeline

Angel Truong

Sacramento

Summary

Detail-oriented Customer Service Representative with over 8 years of experience providing excellent customer care, administrative support, and management of facility operations in the tech and service industries. Experienced in handling busy environments with professionalism, organization, and efficiency. Looking for a full-time position in a dynamic setting to utilize strong interpersonal and problem-solving skills.

Overview

years of professional experience

Work History

Delivery Associate

Amazon

03.2025 - 09.2025

Delivered 150+ packages daily to residential and commercial addresses while meeting strict deadlines and safety protocols.
Provided excellent customer service through clear communication and professional demeanor.
Inspected vehicles before and after routes, ensuring delivery vans remained safe and road-ready.
Navigated routes efficiently with delivery apps, optimizing drop-offs and reducing delays.
Maintained accurate delivery records and handled customer inquiries and special requests.

Front Desk Coordinator

Apple, Inc.

02.2022 - 04.2024

Greet and assist visitors, employees, and vendors, creating a positive first impression at Apple headquarters.
Maintain office supply inventory and place orders to ensure smooth operations.
Provide excellent service by answering multi-line phones, responding to emails, and directing inquiries to appropriate departments.
Monitor and maintain front desk equipment and facility cleanliness to meet company standards.
Assist with customer check-ins, verify memberships, and handle late arrivals to ensure satisfaction and security.

Game Host

Omescape

06.2019 - 05.2022

Welcomed and guided guests through immersive escape room experiences while ensuring safety and engagement.
Facilitated birthday parties and private events, enhancing overall customer satisfaction.
Maintained clean and organized game stations and common areas per company health and safety protocols.
Provided real-time support during games to troubleshoot issues and enhance player experience.

Test Operator

Benchmark Electronic

02.2018 - 04.2019

Assembled and tested electronic scooters and components in compliance with technical specifications.
Operated robotic equipment and conducted failure analysis to support quality control efforts.
Collaborated with logistics teams to unpack and manage incoming materials.

Inventory Clerk

iXsystems, Inc.

06.2017 - 12.2017

Monitored product inventory, verified incoming shipments, and coordinated with vendors to resolve supply issues.
Maintained accurate records and managed product documentation to prevent delivery and processing errors.
Supported internal teams with supply chain solutions to meet project deadlines.