Angel Lloyd

• Served as point of contact for policyholders and adjusters

• Provided information and education about temporary housing options

• Managed the needs of policyholders while ensuring claim expenses are within policy limits

• Resolve any customer issues related to hotels or rental properties

• Ensured customer satisfaction by providing prompt and proper resolutions of any issues or problems

• Answering calls from customers, handling billing issues and taking payments. Dispatch and scheduling of deliveries and pickups. Cleaning up office weekly and ordering office, kitchen, and restroom supplies for the office. Making and finalizing sales and rentals when needed. Providing customer service to anyone that came into the office.

• Setting up restaurant for opening service, including the bar, server stations and the patio. Greeting and serving guests, taking their orders and putting them into the POS, and accepting cash or credit card payment. Cleaning up and resetting tables when guests leave. Cleaning and closing restaurant to prepare for the next day. Setting up and preparing the bar for daily service, cleaning bar at the end of the night when restaurant closes, preparing drinks for bar patrons and guests in dining room.

• Greeting guests. Accepting credit cards and cash payments. Running reports at the end of the day. Taking their beverage and food orders, entering orders into POS, delivering food from the kitchen to the guests, clearing and cleaning tables. Preparing restaurant for the next meal service. Cleaning server areas.

• Greeting and seating guests, making and confirming reservations, helping prepare tables for guests, providing customer service when needed. Accepting cash and credit card payments. Printing reports and filling out paperwork.

• Greeting and checking in guests as they arrive
• Making sure guests get to the correct table and all requests and special needs are met
• Answering multi-line telephones
• Taking to-go orders over the telephone and inputting orders into the P.O.S. system
• Training new employees at the hostess stand
• I was given a promotion as a certified trainer.

• Answering multi-line telephone
• Setting up dinner parties for residents
• Taking to-go orders over the phone and ensuring they are correct and taking payment for orders
• Training new employees that were hired for the same position
• Seating guests and making sure all requests and specials needs are accommodated
• Updating menu specials on the restaurants website and keeping OpenTable program up to date

• Greeting and checking in guests as they arrive
• Making sure that all requests are met and the guests are taken to the correct table that meets their needs and wants
• Answering multi-line telephones
• Training new employees at the hostess stand