Zyaah Simmons
Belton,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and have a willingness to take on added responsibilities to meet team goals. Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Also, motivated, a self-starter and a great problem solver.
Overview
2
2
years of professional experience
Work History
Hostess
Taqueria Mexicano Grill
Belton, TX
06.2022 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation in under 2 minutes.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Cashier, Car Hop, Lobby Attendant
Bush's Chicken
Temple, TX
06.2021 - 06.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Maintained customer service standards with over 100 customers daily.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Mentored new team members on sales software system operation.
- Collected and authorized payments of guests.
- Assisted customers in choosing menu items by providing food complementing information.
- Answered guest questions and promoted special products.
- Helped customers complete purchases, locate items and join reward programs.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Education
High School Diploma -
Belton High School
Belton, TX12.2023
Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Written Communication
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Decision-Making
- Training and Development
- Critical Thinking
Timeline
Hostess
Taqueria Mexicano Grill
06.2022 - Current
Cashier, Car Hop, Lobby Attendant
Bush's Chicken
06.2021 - 06.2022
High School Diploma -
Belton High School
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