Angel Villegas

• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Managed high balance profiles for the Chicago Tribune and collected on past due balances

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Handled escalated calls efficiently, finding resolutions for both the clients and company

Responded to customers requests for services

Made sure clients were aware of their account status by communicating via phone and email

Sent invoices and collected/received payment information and/or payments