Summary
Overview
Work History
Education
Skills
Timeline
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Angel Virgil

Lodi

Summary

Experienced management professional in the retail and restaurant industry, dedicated to achieving success and surpassing customer expectations. Committed to continuous self-improvement and seeking opportunities for advancement within the company. Passionate about delivering exceptional service and driving business growth through effective leadership and strategic decision-making.

Overview

18
18
years of professional experience

Work History

Team Lead

Target
01.2024 - Current
  • Lead a team of diverse individuals towards their individual success tailored to their unique goals
  • Create scheduling that fits staff needs adapting to changes and requests
  • Giving astounding customer service to create refreshing experiences for customers and maintaining great customer reviews and feedback
  • Front end returns, cashiering, approvals, till management and curbside service
  • Coaching by leading with examples, uplifting team members in times of doubt, creating an environment of highly motivated individuals

Assistant General Manager

Dick’s Sporting Goods
01.2016 - 01.2020
  • Ensure the operations departments/teams meet all company operational standards
  • Establish team expectations of operational guidelines, brand standards, customer experience, and company policies
  • Drive customer experience through front end interactions and building rapport
  • Manage associate performance matters, including appraisals, promotion recommendations, and discipline
  • Drive shrink results through compliance with all guidelines involved with safety, prevention, and staying educated on policy changes
  • Select highly motivated individuals to on-board, empower, and develop an effective a team
  • Demonstrate a flexible leadership style to foster team member engagement including recognition
  • Providing coaching/feedback related to performance

Floor Manager

BJ’s Brewhouse & Restaurants
01.2008 - 01.2016
  • Conduct daily briefings on matters of importance to the team
  • Manage the Restaurant Risk Review audit process and implement necessary changes
  • Coach, mentor, and acknowledge growth and success to promotes and enhance ga positive uplifting work environment
  • Ensure execution of steps to great service and guest relations
  • Train, coach and develop team members to ensure they are providing Gold Standard service to BJ’s guests
  • Manage guest relations and guest recovery
  • Ensure safety & sanitation
  • Monitor food and beverage quality and execution
  • Conduct weekly inventories to assess ordering patterns and changes

Education

Tokay High School
Lodi, CA
2007

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Team Lead

Target
01.2024 - Current

Assistant General Manager

Dick’s Sporting Goods
01.2016 - 01.2020

Floor Manager

BJ’s Brewhouse & Restaurants
01.2008 - 01.2016

Tokay High School

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Angel Virgil