Angel Wall
Vienna,VA
Summary
Versatile and dynamic, with a proven track record at Citizen Fuel CO, I excel in cashier training and team leadership. My expertise in fostering cohesive environments and enhancing customer satisfaction through effective communication and upselling strategies has significantly improved operational efficiency. Skilled in both crisis intervention and collaborative learning, I bring a comprehensive skill set to any team.
Overview
7
7
years of professional experience
Work History
Cashier Trainer
Citizen Fuel CO
06.2023 - 09.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Direct Support Professional
BlueWest Opportunities
11.2023 - 03.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
After-School Tutor
Asheville Housing Authority
04.2017 - 03.2020
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Arts - Sociology
University of NC Asheville
12-2016
Skills
- Upselling strategies
- Queue management
- Cashier training
- Opening and closing procedures
- First aid and safety
- Behavior redirection
- Client documentation
- Housekeeping tasks
- Decision-making support
- Transportation
- Self-directed learning
- Collaborative learning
- Teaching strategies
- Team Leadership
Timeline
Direct Support Professional
BlueWest Opportunities
11.2023 - 03.2024
Cashier Trainer
Citizen Fuel CO
06.2023 - 09.2024
After-School Tutor
Asheville Housing Authority
04.2017 - 03.2020
Bachelor of Arts - Sociology
University of NC Asheville