Angel Wells
Indianapolis,IN
Summary
Adept at multitasking and problem-solving, I significantly enhanced kitchen efficiency at NexDine by streamlining meal preparation and delivery processes. My strong communication skills and positive attitude fostered a collaborative team environment, leading to improved patient nutrition and satisfaction. Skilled in customer service and sanitation, I consistently exceeded performance goals, contributing to a fast-paced, results-driven workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Worker
NexDine
07.2023 - 10.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
Server
Tradition Assisted Living
04.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Life Insurance Agent
Tranzact Insurance Solutions
09.2020 - 02.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Provided coverage option information to assist clients in protecting assets.
- Increased sales of life insurance products through tactical customer outreach.
Call Center Representative
Delta Faucet
12.2019 - 05.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Dietary Aide
Little Sisters Of The Poor
02.2019 - 12.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
Education
North Central Highschool
Indianapolis, INMedical Assistant Certification -
Concorde Career College
Dallas, TXSkills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Cleaning and sanitation
- Problem-Solving
- Strong Communication Skills
- Attention to Detail
- Positive Attitude and Energy
- Team Oriented
- Flexible Schedule
- Fast-Paced Environment
Accomplishments
I completed a full year and 6 months in medical care however the passion wasn’t what I expected such as with insurance.
Certification
Medical Assistant
Timeline
Food Service Worker
NexDine
07.2023 - 10.2024
Server
Tradition Assisted Living
04.2022 - 06.2023
Life Insurance Agent
Tranzact Insurance Solutions
09.2020 - 02.2022
Call Center Representative
Delta Faucet
12.2019 - 05.2020
Dietary Aide
Little Sisters Of The Poor
02.2019 - 12.2019
North Central Highschool
Medical Assistant Certification -
Concorde Career College