ANGEL WILLIAMS
Missouri City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Sales Agent / Door To Door
Just Energy
08.2012 - Current
- Inform customer of company products and programs
- Enroll customers
- Complete verification calls
- Complete contract documents with customer and provide them with the contract document copies
- Generated leads and maintained lists of prospective customers
- Trained new employees on company policies and strong sales techniques.
Restaurant Waitress
Turkeyleg Hut
05.2022 - 01.2023
- Greeted and accommodated guests, building positive experience from first interaction
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Delivered accurate checks and processed bill payments in POS system
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Upsold drinks and desserts, boosting sales and profit
- Trained new employees on restaurant policies
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Bottle Service Waitress
ONYX
02.2016 - 01.2021
- Provided guests with a memorable bottle service experience
- Used knowledge of bar and bottle menus and persuasive selling techniques to maximize sales
- Promoted the venue
- Checked identification of customers to verify legal drinking age
- Made and served drinks to guests following established guidelines, procedures, and policies
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Call Center Agent
Xerox
11.2013 - 06.2014
- Resolve customer issues
- Take bill payments
- Troubleshoot technical difficulties
- Sale new and upgrade customer devices
- Handled customer concerns tactfully, promptly, and with genuine concern for the customer's problems
- Met performance goals and call center metrics in fast-paced performance setting
- Transferred phone calls to the proper department or individual as necessary.
Education
Phlebotomy -
Smithwood Medical Institue
10.2019
High School Diploma -
Peabody Magnet High scool
01.2018
Associate Of Arts -
Houston Community College
05.2012
Skills
- Sales Expertise
- Staff Training
- Computer Proficiency
- Customer Assistance
- Building rapport
- Client Relations
Timeline
Restaurant Waitress
Turkeyleg Hut
05.2022 - 01.2023
Bottle Service Waitress
ONYX
02.2016 - 01.2021
Call Center Agent
Xerox
11.2013 - 06.2014
Sales Agent / Door To Door
Just Energy
08.2012 - Current
Phlebotomy -
Smithwood Medical Institue
High School Diploma -
Peabody Magnet High scool
Associate Of Arts -
Houston Community College