Angel Wilson
Detroit,MI
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and retention at Amazon through empathetic conflict resolution and active listening. Skilled in Microsoft Excel and problem-solving, I efficiently resolved escalated calls, boosting customer satisfaction and streamlining data management, contributing to a positive user experience and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
04.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- We have responded to customer requests for products, services, and company information.
- We have developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
Education
Master of Healthcare Administration - Medical Billing Coding
Ultimate Medical Academy
Clearwater, FL04-2024
High School Diploma -
Penn Foster Career School
Scranton, PA02-2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Call Management
- Paperwork Processing
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Customer Service Representative
Amazon
04.2021 - 09.2024
Master of Healthcare Administration - Medical Billing Coding
Ultimate Medical Academy
High School Diploma -
Penn Foster Career School