Angel Yanez
Dallas,TX
Summary
Dynamic customer service professional with a proven track record at Total Wireless, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for improving service efficiency and maintaining professionalism under pressure, while consistently delivering exceptional customer relations and data entry accuracy.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Total Wireless
08.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
Petosky Plastics
McKinney, TX
09.2023 - 07.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier & Meat Handler
El Rio Grande Latin Market
Dallas, TX
01.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Liverpool
Guanajuato México
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma - Private School in Mexico.
CEESA
Guanajuato México 08.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Total Wireless
08.2024 - 02.2025
Package Handler
Petosky Plastics
09.2023 - 07.2024
Cashier & Meat Handler
El Rio Grande Latin Market
01.2023 - 09.2023
Customer Service Representative
Liverpool
06.2022 - 01.2023
High School Diploma - Private School in Mexico.
CEESA